In February, we booked our cabin ( picked due to the amenities). We showed up the end of May and was told by Cindy the cabin we booked had no air and we would be "upgraded" at no charge to us to a better cabin. We had no choice in the matter and we were not talked to with any apologies or regrets due to the fact that we should be grateful we were being upgraded at no charge to us. After looking online, we found out that was not an upgrade, it was actually a less expensive cabin. $18.00 a day less expensive for 5 days. No hard feelings, make it right. Since then, I have emailed and called 4 times. Still no refund, and one excuse after another not to refund my money. A lot of promises to return calls, but not one returned call. With the costs of traveling these days, and with the competition in this area, one would think that customer service would be important to the property owner. Not in this case! This experience will not keep me from vacationing in a cabin in the mountains, but it will keep me from vacationing with this resort.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Check-in / front desk||Service|
|A romantic getaway||Older travelers|