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“Great little cabin”

Review of Sweet Sensations

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Very good
23 reviews
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Overview
Cabin -
1 Bedroom, 1 Bathroom, Sleeps 2
Sevierville, Tennessee

Reviews from our community

Very good - based on 23 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
Youravera...
Pataskala, Ohio
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Completely Lied to by Management”
Reviewed 6 July 2012 for a stay in May 2012

In February, we booked our cabin ( picked due to the amenities). We showed up the end of May and was told by Cindy the cabin we booked had no air and we would be "upgraded" at no charge to us to a better cabin. We had no choice in the matter and we were not talked to with any apologies or regrets due to the fact that we should be grateful we were being upgraded at no charge to us. After looking online, we found out that was not an upgrade, it was actually a less expensive cabin. $18.00 a day less expensive for 5 days. No hard feelings, make it right. Since then, I have emailed and called 4 times. Still no refund, and one excuse after another not to refund my money. A lot of promises to return calls, but not one returned call. With the costs of traveling these days, and with the competition in this area, one would think that customer service would be important to the property owner. Not in this case! This experience will not keep me from vacationing in a cabin in the mountains, but it will keep me from vacationing with this resort.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The resort offers quite a few pic ops
Liked least: Management!
Travelling group: Family with Young Children
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
6 Jul 2012
To clear up confusion on this matter, this was not the cabin the guest had booked or stayed in, it was Shooting Stars ( one of Little Valley's Premium cabins)! We did in fact take it upon ourselves to move our guests to another premium cabin, ( Gathering House) due to the fact that the AC wasn't working in the upstairs, upon their arrival date. Since this was Memorial Day weekend, the AC company was off due to the holiday. Not wanting to put the guest in this cabin, we in fact moved them to just as nice a cabin ,without any rate changes.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin
Reviewed 31 January 2012 for a stay in January 2012
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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