I highly question the negative review given for this cabin and Bear Pen Gap resort! Trust me, this cabin was immaculate when we arrived. It was clean, fresh, and ready for use. Complete with a full kitchen, linens, and the essentials for a secluded getaway. The hot tub on the deck was filled and simply required taking off the cover and pushing the button to turn it on. Nor did we have any issues with the hot water in the unit. If we would have had any issues, I feel confident that Charlene would have arranged to get the things fixed quickly, or moved us to another available unit. Trust me, she was fantastic to work with from the initial contact through e-mail to the very end of our trip! One of our favorite things to do was to sit out on the deck as the sun began to set and watch for deer, listen for bear rustling in the brush, and the eagles/hawks flying in the sky. It is a magnificent view looking towards Mt. LeConte!