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Reviews (1,405)
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All reviewsdixie stampedeindoor pooltexas roadhouseroom was cleanwaffleshot tubwould stay here againthe breakfast areagreat place to staybiscuits and gravyfree breakfastthird floorparking lotstaff was very friendlytrolley stopenjoyed our staystay in pigeon forge
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Reviewed 6 April 2018 via mobile

Dirty especially for the money they charge! You can hear everything from outside and the rooms next to you! Shower gross but the water was nice and hot. Never went to the pool because you have to walk outside to get to it.

Stayed: April 2018, travelled with family
Thank Kim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this reviewResponded 8 April 2018

Thank you for taking the time to let us know about your stay. I would like to apologize for the poor experience that you had, and please know that I am reporting your issues to our housekeeping manager to hopefully prevent anything like from happening to future guests. We would love another opportunity to improve upon your impression of our property, and to show that we are very serious when it comes to cleanliness and to customer service. Once again, thank you for taking the time to let us know about your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

We decided to stay in Pigeon Forge to be near all of the action. The check in process was easy and the staff was courteous. The parking was great. The rooms were clean and comfortable. We chose the hotel for the indoor pool. The kids adored the pool. The pool area was not as well kept as some may desire (there was a bit of trash, and it seemed like part of the fountain wasn't functional). This didn't matter to us because we got to relax by the pool while the kids entertained themselves. The continental breakfast was fine, what you'd expect, and the staff was really great. Overall, I can't complain and would recommend this hotel. There are many good restaurants and attractions nearby.

Stayed: March 2018
Thank Meghan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this reviewResponded 3 April 2018

Thank you for taking the time to write such a great review. I will definitely pass along your compliments to our staff, and I would like for you to know that I have passed along your concerns about the pool area, which will address to prevent future guests from experiencing any issues. We would love to have you back for another stay whenever you return to this beautiful area we get to call home. Once again, thank you for the great review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

This isn't a 4-star hotel, but it's a good hotel for the area. The kids enjoyed it. It had an indoor pool, and the breakfast was great. The staff was very friendly as well. The outdoor pool was not open yet for the season during our stay, but it looked really nice. They were also in the process of updating the in-room furniture.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank asellers1019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this reviewResponded 3 April 2018

Thank you for taking the time to let us know about your stay. I will pass along your compliments to our staff, and we love hearing that you enjoyed your stay. We would love to have you back for another visit and next time we should be completed with our renovations and have our outdoor pool open for the season. Once again, thank you for letting us know about your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

The hotel was in a nice area and was a good value. The Wi-fi could use some help, but otherwise was a nice hotel with a nice free breakfast with multiple hot and cold options to choose from. Would stay here again.

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank andrewwrouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this reviewResponded 2 April 2018

Thank you for taking the time to let us know about your stay. We love hearing that you found value with your room, and we would like to let you know that we are working on improving the WiFi on the property. Please come back and visit us whenever you are back in the Smoky Mountain area. Once again, thank you for letting us know about your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

Our family was not sure what to expect during Spring Break in the Smoky Mountains, but this hotel made the snowy, cold, and rainy days much more enjoyable with 24 hour coffee service in the lobby, an indoor pool, with plenty of towels.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Andrea A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this reviewResponded 30 March 2018

Thank you for taking the time to write such a wonderful review. We love hearing that you enjoyed your stay, and I will definitely pass along your compliments to our staff. We would love to have you back for another visit whenever you get to return to this beautiful area we get to call home. Once again, thank you for writing such a great review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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