Very rough and rutted asphalt and gravel entry road. High centered couple times in our mini van. Entry steps missing or broken. Door handles very loose and close to edge of door. Microwave not working. Range top had to be repaired. Must leave entry key in security lock box at all times. Separate key would have been better. Stairway to lower level bedroom very narrow and dimly lighted. Gutters were clogged and ran over on front and back porches. Toilets were very small.
Raccoon's Rest was spacious and well-equipped. The furniture was somewhat dated but comfortable but all carpeting was pretty gross.. The bathrooms badly need updated, especially the one on the lower floor. No sheets were available for the pull out sofa and there was not an adequate number of towels, however we could have washed the ones we had because there was a washer and dryer in the cabin. We were not sure if we were sure if we were supposed to drink the water as a member of our group read online that we should not but nothing in my booking information mentioned this at all. For the money, the cabin itself was worth it but I must say that unless you have an SUV, do not book the place. The road down to it was full of ruts and gullies which made it a very rocky ride to get down that hill, bordering on dangerous if it had been raining. Highlight: a baby bear walked right up to the front window!
From the time we opened the door on Saturday until we closed it for the last time the following Friday, we knew we could have done much better! The sheets were clean and the showers were hot...these were the only reasons we stayed. Most of our vacation was spent away from the cabin, so we decided to tough it out rather than go through the hassle of trying to get a refund and finding another rental. We did have to purchase a can of ant and roach spray during our stay for "uninvited guests" and a can of air freshener just to make ourselves feel better about the smell. (A professional cleaning crew would be a wise investment.) The road leading to the cabin is not for the faint of heart! Very rutted and washed out.
I Would like to thank American Patriots and the owners of this beautiful cabin. I have reserved cabins online only to find the cabins were up in the mountains on curvy mountain roads. I have anxiety attacks and wasn't able to stay in the cabin we had reserved. The staff was very helpful in exchanging our cabin, finding us this wonderful cabin. This happened again this year, so we requested Racoon Rest again, the staff made the changes without any trouble.This cabin is very clean, cozy, beautiful, and easily accessible, secluded yet close to town. We really enjoyed the views from the front and back porches, it was very relaxing and peaceful. This cabin is very roomy, weather its just a couple or family staying. it has a bedroom, bath, and pool room downstairs. The cabin was well stocked for our week stay, with evevy thing we could have needed. Hot tub on bottom level in closed in private porch was wonderful. also having a closed in private porch on top level was great. This cabin is really beautiful on the inside, the furnishings were really confortable. We have spent Christmas here a few times, only to enjoy ourselves and feel blessed again. I would reccommend this cabin as our top choice, it really was a wonderful stay! Again thanks to the staff and owners of Racoon Rest. You really blessed us with an awesome Christmas! Can't wait to get back next year. Our thoughts and prayers are with the people of Gatlinburge and Pigeon Forge. Tim & Kathy
We have this reserved for July 27 - 30. The last .3 tenths of a mile had a gravel rd that had been washed out terribly. We were in a CRV and scraped bottom in a couple places. Once at the cabin we opened the door and the mildew smell was awful. The lower level is a basement w/ narrow steep dark stairs ( no light) and the lower bathroom is very old and worn. Needs new caulking and the light cover was just hanging there. Shower curtain was mildewed as well. Carpet was very dirty and worn. Housekeeping came back and was shocked at how strong the smell was. Patriot Getaways should not manage this property anymore until these issues are resolved. Sadly we won't be staying in their cabins again because of this and the fact that they charged us an upgrade to move to the only cabin they had open. The move should have been at NO CHARGE.
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