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“Terrible customer service”

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Millennium Maxwell House Nashville
Ranked #110 of 159 Hotels in Nashville
Reviewed 12 December 2017

Very unhappy with the fact I was double charged for our room and was told that I needed to wait for the t to 7 business for it to be refunded back to me. My husband works hard for the money that we have and I do not appreciate being at someone else's mercy when the mistake was not mine.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with MillenniumHotels.com
1  Thank susanhY990HS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff F, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded 13 December 2017

Dear Susan-my apologies for any error in the billing process. While we are at the mercy of the bank, any clerical error is an inconvenience. If you would consider retyurning, I would like to upgrade you to our top floor for a future visit.
Happy holidays,
jeff

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16 - 20 of 1,939 reviews

Reviewed 11 December 2017

This was the last hotel of our tour of the Southern States of the U.S. and was sadly a disappointment. The hotel is outside of downtown Nashville and although I do not know how old the hotel is, it is rather tired looking. The corridors were all very, very cold, with the air con blasting out icy cold air. I and others complained about this, but nothing happened. Our bedroom door was ill fitting as well as damaged and there was a cold draught all the time. When we switched the heater on in our room, there was a smell of burning dust. Our room was serviced, which some others of our group, find did not happen. Maybe, if the foreign room maids had spent less time nattering loudly outside our room in the early evening, until I opened the door and they disappeared, they may have had time to do their jobs. There was a shuttle service, but although it took customers into downtown, it did not return to bring the customers back.
There were two dining areas and we did use them, but I will review separately.

  • Stayed: December 2017, travelled as a couple
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Thank Lindagreenacre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff F, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded 12 December 2017

Thank you, Linda, for taking the time to critique our property during your recent stay with us. Please accept my apologies for your disappointment, as we have recently cleaned all of our HVAC room units to better control the room temperature desired. We do service all rooms, however a growing number of guests leave their do not disturb door holders on, telling us not to disturb. Your comments about noise from our housekeepers in the hallway will be used as a trainable moment in our housekeeping department.
Happy holidays,
Jeff

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Reviewed 6 December 2017

The phones in our room didn't work and after making it clear the front desk of this issue, no action was taken to get it corrected. I was told I would have a $50 pre-auth for damages, instead i have a $95 pre-auth that's still in my account 2 days after checking out.

  • Stayed: December 2017, travelled with family
    • Value
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Review collected in partnership with MillenniumHotels.com
Thank L2099UUemilyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2017

Great city to visit. Millennium Hotel staff helped making the trip more enjoyable. Room was nice and the bed was comfortable. The location is out of the downtown area but they do provide a free shuttle service.

  • Stayed: December 2017, travelled with friends
    • Value
    • Location
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Review collected in partnership with MillenniumHotels.com
Thank robertsJ188LS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff F, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded 6 December 2017

Thank you, Robert, for the nice review highlighting your recent stay with us. Please come back and see us next time in Nashville.
Happy holidays,
Jeff

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Reviewed 4 December 2017

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MillenniumHotels.com
Thank Tndragonfly
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jeff F, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded 5 December 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Millennium Maxwell House Nashville

Address: 2025 Rosa L. Parks Blvd, Nashville, TN 37228-1505
Region: United States > Tennessee > Davidson County > Nashville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #110 of 159 Hotels in Nashville
Price Range: $134 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Millennium Maxwell House Nashville 3.5*
Number of rooms: 287
Official Description (provided by the hotel):
Stay at Millennium Maxwell House Hotel Nashville, where music reigns supreme. Close to everything Nashville! We’re ideally located near the Country Music Hall of Fame, Bridgestone Arena, Germantown, Nissan Stadium, Music City Center, less than 2 miles to Downtown Nashville and Nashville International Airport is 15 minute drive. Our 287 spacious guest rooms feature unique, music-themed decor, Serta Perfect Sleeper, flat screen television and Enseo in room entertainment and High Speed Internet.Enseois a Dish Network® systems integrator offerings 82 HD channel lineups and over-The-Top content and entertainment solution whereby guests can access their personal streaming video and audio accounts directly from the hotel in-room TV.Guest can accessPandora®, HuluPlus®, YouTube®, Crackle®,and more. In room Krieg coffee makers featuring: Maxwell House Coffee. Rooms and Suites have views Downtown Nashville or rolling Tennessee hills in the distance. Located on our preferred floor, Millennium Club guest rooms offer upgraded bath amenities and free bottled water. Additionally, Club guests have complimentary Country Breakfast Buffet in Pralines' Restaurant. ... more   less 
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Also Known As:
Millennium Maxwell House Nashville Hotel Nashville
Millennium Maxwell Hotel Nashville
Millennium Maxwell Nashville

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