Absolutely heartbroken, for my 50th birthday I received a gift voucher for lochiel luxury accommodation. I booked two night , paying myself for the second night, which they deducted from my credit card 10 days prior to our stay.
When we arrived on the Friday night he had double booked. So no accommodation for us. He promised to call me on the Saturday to confirm what had happened and sort the issue out. By 3pm I had not received a call so I rang several times but no answer.
On Sunday I emailed and text but the email was returned and no reply to the text message.
It is now a couple of weeks ago and still absolutely no response. I’m down nearly $800 and no service provided!
Disgusting behavior from this business and a heart broken customer!
I have emailed consumer affairs and and contacted my bank.More
- Free Wifi
- Free parking