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plkhoo
Melbourne, Australia

Great accomodation

5.0 of 5 bubblesReviewed 28 Oct 2016via mobile
We've stayed in White Crystal two years in a row and loved it. Love the convenience of this accomodation. Everything is downstairs from our apartment, the grocer, restaurants, ski hire, shops, guest service, adult ski and board classes. Best thing is if I'm in need of milk or bread, I don't even need to rug up to go downstairs to purchase it.

We've always stayed during low peak season because it's too costly during high peak season.

Advice: best organise a porter to help you with luggage because they is no lift to level two.
Date of stay: September 2016
Trip type: Travelled with family
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        Reviews (22)
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        7 - 12 of 22 reviews
        Reviewed 24 September 2016 via mobile

        Great apartment , we stayed with 4 teenagers . Plenty of room. Even a second area with three bean bags and tv for any kids needing there own space to chill out. Three toilets . Two bathrooms . Excellent view. Needs more hot water as we did run out when filling the spa.
        Lots of stairs to get there, so you have to be quite fit.

        Date of stay: September 2016
        Trip type: Travelled with family
        Thank kaysiea2016
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        HothamHolidays, Property Operations Administrator at White Crystal Apartments, responded to this reviewResponded 4 October 2016

        Thank you for your feedback, Our customers feedback helps us to ensure we are maintaining a high standard of customer service and can work on improvements where needed.
        We have received feedback previously regarding the hot water when filling up the spa's in these apartments, we are looking into solutions for this issue.
        When looking at booking another stay at Mount Hotham we do also have our Absollut Apartments which have an elevator to all levels of the building.

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 15 September 2016

        We stayed over the first weekend of September and had a great time. As part of the Hotham Central complex, you don't have to go outside for ski and equipment rental, supermarket and clothing shopping, café, etc. Fantastic.
        Apartment 110 was cosy with the dining table removed to provide big, comfy modular lounge seating. Great for flopping in after a day on the piste (or even a night on it). Drying cupboard was a necessity and worked well. No dishwasher in this apartment (back to using an old skillset!) having been replaced with a washing machine in the kitchen. French windows to the large balcony with BBQ probably could have been more friendly on windy days if they had a door handle attached in addition to the top and bottom sliding bolts. It was almost impossible to close behind you when going outside when it was blowing and the existing setup would be difficult for the height challenged.
        Staff were friendly and very helpful. WCA would be our first choice on any return to Hotham!

        Date of stay: September 2016
        • Trip type: Travelled with family
          • Value
          • Cleanliness
          • Service
        Thank Eric M
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 3 August 2016 via mobile

        We've stayed here previously and live that everything is at your finger tips
        We had an excellent experience at Yama with their fun filled karaoke evening
        The dinners at swindlers are reasonably priced - delicious chipotle chicken pizza and mulled wine certainly helped us to relax into the evening
        We will be back and although it's only 2 of us we will continue to choose the double storey apartments (sleeps about 6 I think!)

        Date of stay: August 2016
        Trip type: Travelled as a couple
        Thank Raf56784321
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 1 August 2016

        Our room was located right next to the mountain and had the most gorgeous view.
        It was clean and spacious and perfect for our short honeymoon stay. The room contained everything we needed and the drying room cupboard was perfect for our things after a day in the snow.

        Booking the room was a breeze and the staff from Hotham Holidays couldn't have been nicer or kinder but unfortunately the staff at White Crystal reception didn't have quite the same manners.
        The arrival was a little confusing as Telstra reception was down across the mountain but each request from here on in was met with shrugs, confusion or just a simple no.
        On our last evening the young girl at reception was quite rude and insisted an issue was just a simple miscommunication with no attempt at apology and the whole event left me wondering, at what point did it become the paying customers fault?
        For the high price we were paying I expected more and as it was our honeymoon I am left with a huge distaste for the property and a bad feeling in my mouth. Other venues at the mountain went out of their way to treat us extra special due to the occasion but I can't say the same for this venue.

        Whilst the property is lovely- if you are looking for service and friendliness then I suggest you look elsewhere, perhaps Zirky's across the way.

        Room tip: Rooms overlooking the mountain are the best! Room 111 is gorgeous!
        Date of stay: July 2016
        • Trip type: Travelled as a couple
          • Sleep Quality
          • Cleanliness
          • Service
        Thank kayejoyce
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        HothamHolidays, Guest Relations Manager at White Crystal Apartments, responded to this reviewResponded 4 October 2016

        Thank you for your feedback, our staff undergo extensive training in customer service in the lead up to each season to assist us in maintaining a high standard of customer service, we apologise that in this instance you feel you have not received this.
        We would welcome you to contact Hotham Holidays as we would like to understand the issues as we weren't aware of these at the time of your departure.

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 14 October 2015

        The view from our room over the ski slopes was amazing & its right in the heart of everything. There are cafes and coffee shops below also a hotel if you are into night life. The staff are all so friendly and very helpful. Rooms were very clean and had everything we needed. Nice to come home to a spa after a day on the slopes. Our spa broke down and someone came to fix it straight away. Highly recommend but don't take our room next year!!!! The first few nights it was hard to sleep as the ice was falling off the room with a great thud but hey!! at least there was snow.

        Date of stay: July 2015
        • Trip type: Travelled with family
          • Location
          • Cleanliness
          • Service
        1  Thank Kim D
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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