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AU$159
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Peter S
Queensland, Australia

Penny pinchers

2.0 of 5 bubblesReviewed 12 Mar 2024via mobile
There are parts that are wonderful ie the location, the all in one facility, the amount of nature and the ambience.

The bad - the continual Penny pinching ie you have a conference they don’t supply paper and pens

You get with ridiculous cleaning charges - $50 because I had dribbled in my sleep…..wouldn’t they have to clean the sheets anyway??

Water that should be chilled - served at room temperature…..Percolated coffee free but a small barista coffee you pay for….

The place must be struggling with this sort of attitude

I have suggested we stop attending the premises each year.

I won’t be back
Date of stay: March 2024
Room Tip: Pick somewhere else
Trip type: Travelled on business
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1 - 6 of 64 reviews
Reviewed 21 January 2024

Perhaps the giveaway to what lay in store at Country Place should have been the website's effusive language, which promised a haven too wonderful to be true.

"Step into a world of tranquility and sophistication as you enter our inviting accommodations."

What we actually stepped into was a dusty relic. It's advertised as a hotel, but on arrival we gradually realised it's actually a corporate retreat venue. On the walls are displayed hospitality medals from the late nineties and mid-2000s, giving the sense that the whole property is frozen in time. The feeling that you're intruding on the past continues when you start to explore the property: There's a gas fireplace in the lounge but the gas line is off; there's a ropes course on the grounds but an earnest request in the room booklet that you not use it without supervision; you are allotted one pillow per person on the bed, and there's one spare pillow and blanket in the closet, but it's resting on a thick layer of dust.

"Each of our stylishly appointed rooms and suites is meticulously designed to provide you with the utmost comfort and relaxation."

For $359, the room is a shoebox with no shelf or table to put belongings. We dug an ironing board out of the closet which we set up to put our bags on. The bedroom door and windowsill had clearly visible handprints in several places, and the ceiling corners are coated in spiderwebs which are scattered with insects.

Lying on the bed gives you a direct view of the bathroom, which only becomes private if you can manage to haul the accordion door closed. The bathroom is so small that the toiletries need a little trolley that sits in the bedroom. The bathroom has no extraction fan or an option to open a window, which explains the mould in the shower grout. The water pressure only ever works itself up to a weak trickle, and the trickle only runs burning hot or freezing cold without ever landing on a comfortable in-between temperature.

"let Panorama Retreat & Resort be your haven for unforgettable moments." Our stay was certainly unforgettable due to how bizarre and disappointing it was.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Helen M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2020

CountryPlace are a terrible organisation. They cancelled our event weeks in advance and then would not refund any of our money, even the money for food, wages and utilities that they didn't have to spend. No ethics. Stay elsewhere.

Date of stay: March 2020
    • Rooms
    • Cleanliness
    • Service
Thank Sally_Brisb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 February 2020

Staff were great, food was generous and tasty, rooms average but adequate and the gardens and surrounds were really, really pleasant.

The whole experience was let down by terrible Wi-Fi and no phone signal for Optus (Telstra ok, apparently). I've stayed in remote pacific islands with much better wifi. The main dining room was ok, but absolutely no internet in many of the rooms. This was reported to hotel staff and I was told they would look into it. No improvement some days later.

It's difficult to recommend a location with no phone signal and terrible wifi. This will cost Country Place business in the long term, I'm sure.

Another minor complaint is the small tvs are mounted toward ceiling height and watching TV strains the neck.

Room tip: Ask for a room with decent wi-fi.
Date of stay: February 2020
Trip type: Travelled on business
Thank Warwick B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 July 2019

An excellent place! I loved every minute of my 5 days and nights at The Country Place. Tranquility of nature and warm, friendly staff. The food was absolutely gorgeous! I have a rather difficult diet to accommodate, and largely for health reasons; the chef team were absolutely wonderful, with every meal and dessert prepared with care and accommodated what I needed. Impressive and beyond expectations. My heartfelt gratitude to the team!
Preet Kalsi, from Malaysia

Date of stay: July 2019
Trip type: Travelled on business
Thank Mintotok
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 November 2018

I highly recommend Countryplace, providing a picturesque and comfy place to stay for both relaxation and events. The food is to die for, absolutely yummy. The staff are professional, attentive and friendly, happily sharing in a laugh or two. Nothing is too much trouble, as demonstrated when a guest announced a long list of dietary requirements right as dinner was being served. Not a beat was missed, as staff quickly and thoughtfully sorted out the meal for this guest. I’m looking forward to returning soon for our fourth visit. Thank you for another pleasurable stay at Countryplace.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Marnie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country P, General Manager at Panorama Retreat & Resort, responded to this reviewResponded 21 November 2018

Hi Marnie B,

Thank you for taking the time to review our venue.I am glad your enjoyed the surroundings and yummy food.

Cheers

John

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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