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Roz E
Newcastle, Australia

Mandatory participant

3.0 of 5 bubblesReviewed 20 Sept 2018via mobile
2nd time here and have to come again for yet another 2 night stay. Food excellent, amenities for conferences good. I thought the room was small on my first visit, however didn’t realize they got even smaller!! Bathroom so small that toilet and sink in same space. External door opens on to the bed. No room for bedsides. It’s been a long time since I stayed in ‘student’ accomodation. Good for a wake up call I guess. Makes me appreciate what I have.

Also don’t expect any level of room service. The signage about towel reuse etc is quiet false. Don’t make the mistake of putting a unwanted towel in the shower cubicle as requested. It will still be there on your return after a full day of work. All you end up with is something that has been on the floor all day. 2 day/night stay gets nothing from the service.
However meals still excellent.
Date of stay: September 2018
Trip type: Travelled on business
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Country P, General Manager at Panorama Retreat & Resort, responded to this review
Responded 23 Sept 2018
Hello Roz E, thank you for taking the time to review our venue.
I am glad you enjoyed our food and conference facilities.
I have discussed your accommodation operation issues with our team.
I will raise your accommodation comments at our next board meeting and have forwarded your revue directly to our Directors.

Thank you

John
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (64)
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8 - 13 of 64 reviews
Reviewed 14 September 2018 via mobile

Great meeting place, fire places were nice, food was very fresh, great setting in the forest. Rooms are small and basic but clean with a comfy bed. Two pool tables provided entertainment in down time.

Date of stay: September 2018
Trip type: Travelled on business
Thank 661MichelleB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country P, General Manager at Panorama Retreat & Resort, responded to this reviewResponded 24 September 2018

Hi Michelle B, thank you for taking time to review our venue.
I am pleased you enjoyed the food and the forest setting.

Thank you

John

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2018 via mobile

Stayed here for a girls weekend away and I was blown away by how good the food was !
Fabulous location and amazing outlook towards Silvan dam
Basic rooms with very small bathroom but comfortable and several heating options for the cold nights !
Great conference rooms and access to pool gym and lovely fires in lounges !
Back next year for sure

Date of stay: August 2018
Trip type: Travelled with friends
Thank lkamphuis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country P, General Manager at Panorama Retreat & Resort, responded to this reviewResponded 24 September 2018

Hi Ikamphuis, thank you for taking the time to review our venue.
I am pleased you enjoyed the food, location and facilities.

Thank you

John

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018 via mobile

Food was ok
Very basic rooms but a bit cold
Grumpy waitress but wouldn’t want to tell her
WiFi is free but didn’t work all weekend (cost cutting?)
Nice location
TV didn’t work
Noisy rooms
Squeaky floors
OK for business but wouldn’t got there for a holiday

Date of stay: June 2018
Trip type: Travelled on business
Thank Bruce W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country P, General Manager at Panorama Retreat & Resort, responded to this reviewResponded 29 June 2018

Hi Doctor Knockers,

Thankyou for taking the time to review our venue.

Unfortunately the main WiFi was not working, my understanding is that there was a telstra fault on the line coming into the property. ( Rectified on Monday ) However there were 2 Telstra Night Hawk modems connected to the 4G network available throughout your groups stay. I apologise for any inconvenience this caused you.

Doctor Knockers I would greatly appreciate if you could call to discuss the other items raised in your revue, we are always looking for opportunities to improve our product and services.

Kind Reagards

John

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2018

My wife and I went to CountryPlace for dinner tonight, enjoying the Faulty Towers experience. The entire night played out beautifully, being hilarious from the moment we were being seated by Manuel and Basil, to the end of the night.

The food was great too, but that was just a bonus. I don't think you need to be a fan of the TV show to enjoy this night. The performances were well done, and thoroughly enjoyable. The whole room was laughing all night.

Highly recommended.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank eztraveller2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country P, General Manager at Panorama Retreat & Resort, responded to this reviewResponded 23 May 2018

Hi Eztraveller2,

Thank you for taking the time to review the Faulty TowersExperience, I am so glad you enjoyed the night.

Regards

John

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

This is a conference venue for corporates during the week. If you’re lucky, as we were, you can have the place virtually to yourselves at the weekend.

Our family reunion - a group of 24 people - was perfect because of this venue, which is located in a beautiful bush setting in the Dandenongs near Silvan Reservoir.

Most importantly, the staff were warm, friendly and efficient and let us do what we wanted - from an indoor exercise class to a treasure hunt around the property to skittles on the front lawn.

The rooms were fine for what we wanted and the food and wine were outstanding. Congratulations Country Place - brilliant!

Date of stay: March 2018
Trip type: Travelled with family
Thank tonyhS2386YS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country P, General Manager at Panorama Retreat & Resort, responded to this reviewResponded 29 June 2018

Hi Tony H,

Thankyou for taking the time to revue our venue.

I am so pleased you had a brilliant experience.

Kind Regards

John

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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