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Cat J A
Melbourne, Australia

Business conference - shame about the wifi

3.0 of 5 bubblesReviewed 4 Feb 2017
Spent three days here for work. Location is beautiful although the dirt road going in is a bit hairy if you meet a car coming the other way! Rooms are clean but small. Conference facilities and meeting rooms fantastic but the ongoing issues with Wi-Fi connection were terrible and made work difficult. Staff were friendly and happy to oblige requests. The dinners were a highlight so kudos to the chef. Bring everything you need because shops aren't close by but the serenity is a perfect foil for being immersed in business.
Date of stay: January 2017
Room Tip: Unless you want to pull your bags upstairs, go for a ground room adjacent to the dining room.
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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Country P, General Manager at Panorama Retreat & Resort, responded to this review
Responded 24 May 2017
Hi Catherine Jodie A,

Thankyou for taking the time to review our venue.

Apologies for your Wi-Fi experience. ( very frustrating! )

I am pleased to advise we have recently upgraded our Wi-Fi to the telstra mobile network and are now receiving speeds within the National Broadband Network range.

Many Thanks, John

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (64)
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23 - 28 of 64 reviews
Reviewed 28 January 2017 via mobile

Love this place. We have used it on a number of occasions for business meetings. The choice of meeting rooms is great. The food is excellent and the service all round first class. It is close enough to the city to be accessible but when you are there you feel a million miles away from the hustle and bustle. The actual hotel rooms are small and quite dated but comfortable. Recommended.

Date of stay: September 2016
Trip type: Travelled on business
Thank aussierater2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country P, General Manager at Panorama Retreat & Resort, responded to this reviewResponded 30 January 2017

Hi Aussierater2,

Thank you for taking the time to review our venue. I will pass on your positive comments to our team.
I hope to see you at our venue in the near future.

John

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2017

I stayed with a walking group for 3 days.The accommodation was comfortable, dinner was excellent and varied and best of all the staff was extremely obliging, particularly as I left 3 items of clothing hanging in the cupboard and didn't realize till 10 days after returning home When I called it was all there and was posted to me free of charge I was absolutely thrilled Many thanks to the staff couldn't ask for better service. We are returning next year.

Room tip: upstairs are quieter rooms
Date of stay: November 2016
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank IMM2_13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country P, General Manager at Panorama Retreat & Resort, responded to this reviewResponded 30 January 2017

HI IMM2_13,

Thank you for taking the time to review our venue. I am pleased you enjoyed your stay with us.
I am pleased your missed items of clothing could be returned to you with no fuss.

I believe CountryPlace is the perfect venue for walking groups.

John

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2016 via mobile

What an awesome place I went there recently with a group of 30 ladies to a scrapbooking retreat it was the perfect spot! The accommodation was perfect plenty of room spacious rooms large bathroom we were on the second floor. The meals were beautiful plenty of variety, breakfast was delicious! Price wise reasonable, the setting was beautiful lots of lovely trees perfect setting for a get away with a group of girls!

Date of stay: August 2016
Trip type: Travelled with friends
Thank 505emma
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country P, General Manager at Panorama Retreat & Resort, responded to this reviewResponded 9 August 2016

Hi E P Warragul,

Thank you for taking the time to review our property.

I am so glad your group enjoyed their visit with us.

Cheers

John

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2016

I stayed here for a work conference. The food was very good and varied with the staff being friendly and very helpful. The downstairs rooms have very small bathrooms and can be noisy, the upstairs rooms have larger bathrooms and are not so noisy. Great location to breathe in the country air with the bonus of not being far from the city.

Room tip: Downstairs rooms had intermittent wifi access
Date of stay: May 2016
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank memandaus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country P, General Manager at Panorama Retreat & Resort, responded to this reviewResponded 23 June 2016

Hi Memand 2016,

Thank you for taking the time to review our venue.

I agree the country air is special.

John

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2016

The location is off the normal roads down a dirt track. When we found the place it was locked with no one in sight. The car park was empty. To all intents it appeared deserted. After ringing the contact number and not getting through to anyone, we tried calling Agoda who managed the booking. Again a lengthy process to speak with someone but finally found out that because of no functions that weekend the place was shut and we were meant to have received a message that the key was left in a spot and for us to help ourselves. Needless to say there was no message from anyone. If it wasn't for a cleaner that happened to be there we would have been stranded. In my opinion Agoda were at fault and the retreat should do themselves a favor and demand a better service from them.

Once this was sorted, we had a great stay in the large and nicely furnished cottage. Definitely recommend staying there.

Date of stay: May 2016
Trip type: Travelled as a couple
Thank zorand123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country P, General Manager at Panorama Retreat & Resort, responded to this reviewResponded 23 June 2016

Hi Zoran,

Thank you for taking the time to review our venue.

My apologies for any confusion around your check in with us, I have discussed our processes with our team.

I am pleased you had a great stay.

Thank you

John

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