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Royal Mail Hotel
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Reviews (587)
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507 - 512 of 587 reviews
Reviewed 31 March 2012

Travelled 3 1/2 hours from Melbourne with the highest expectations. Left financially ruined and underwhelmed by the food. The back drop of the Grampians is stunning as is the vegetable garden. Put simply, the food looked pretty but tasted DULL. I would have preferred less test tube and twizzer, more heart and soul.

  • Stayed: March 2012
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4  Thank 1066g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott H, General Manager at Royal Mail Hotel, responded to this reviewResponded 6 April 2012

Dear 1006g

Thank you very much for taking the time to post a review and your positive comments on the Grampians backdrop and the vegetable garden.

Thanks also for your comments in regards to the food presentation and please accept my apologies that we were not able to meet your expectations in regards to flavours.

The Royal Mail Hotel has accomodation options ranging from $180 to $1,835 per night and 3 dining venues from a Public Bar offering fish and chips and wagyu corned beef for under $25. A Bistro offering mains between $36 and $42 and the 3 Hatted Restaurant offering 10 courses for $170 per person. With these options we pride oursleves on being able to offer options to meet and exceed expectations of a broad spectrum of tastes and budgets.

Your comments are not consistent with other reviews and reviews of our Hotel in general but I respect that all guests have different taste buds.

I hope we may have the opportunity to exceed expectations on a future ocassion.

Kind regards

Scott Horn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2012

I stayed here with a mate on the way round the state on a motorbike and wine tour. Two nights and we ate at the Restaurant one night and the Brasserie the next. What an unexpected joy for both accommodation and food. Have recommended it to anyone we speak to.

  • Stayed: September 2011, travelled with friends
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Thank anecessaryevil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2012

Stopped at the Royal Mail for lunch and ate from the bar menu..Whole rainbow trout was perfect and a mixed grill with wagyu beef just fantastic value and service and presentation you'd expect in the best 5 star restaurants.

  • Stayed: March 2012, travelled with family
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Thank LG1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2012

On our way from Ararat to Robe. We were desultorily looking for accommodation on the way and chanced across a mention of ‘glorious pub food: wagyu corned beef with mash’. This sounded like us so we phoned the Royal Mail Hotel to book a room. We were a bit startled to find that rooms started at $260 a night but booked anyway only to be told that pub food wouldn’t be available on the night in question but we could eat in the bistro.
Hey ho, off we went.
The room was very pleasant but for the price we had a few criticisms. Sliding door to balcony very heavy and hard to open. Wooden venetian blinds didn’t work very well and were a trip risk with lots of cords and bobbles all over the floor. The shower created a flood all over the bathroom floor and the shower bay itself is very slippery. There were sticky patches on the desk area which were easily wiped off but made us hesitant about the cleaning standards generally. The balcony had chairs but no table so balancing drinks was a bit challenging.
However, the rooms were well designed for privacy and for enjoying the glorious views of the Grampians. The bed was very comfortable. Continental breakfast in the dining room was generous but, for the price, a cooked breakfast should be included. Dinner in the bistro was very impressive but the service was a bit snooty. A woman of Asian background was the only staff member who was genuinely friendly and pleasant.
Would we stay again? Probably not but taste buds still hankering for the wagyu corned beef.

  • Stayed: February 2012, travelled as a couple
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1  Thank kateshir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott H, General Manager at Royal Mail Hotel, responded to this reviewResponded 3 May 2012

Dear kateshir

Thank you very much for choosing to stay with us and for taking the time to post a review.

Please accept my sincerest apologies in regards to the houskeeping and this will be adressed with the department manager.

Our room prices start at $180/night and we are making continual improvements in this area having just completed a $700,000 refurbishment project on 10 rooms.

I trust you will be able to enjoy the wagyu conrned beef on your next visit and this is one of my favourites too. The public bar is closed Mondays and Tuesdays for meals but operating for drinks. I was delighted to read your bistro meal was impressive and will pass your comments about the service you received to the staff memeber you mentioned as well as the other comments to the bistro supervisor.

We will look forward to welcoming you back.

Kind regards

Scott Horn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2012

Should you get a booking at the Royal Mail restaurant, you should ensure you stay at the hotel. Some thoughtful renovation of a typical country town hotel with attached motel, has created a comfy leafy retreat with views to distant hills. The drive to your room door thing is so motel ish, but well compensated by minimalist modern rooms, very comfy beds and slick roomy bathrooms. We enjoyed cups of T2 tea on our balcony and even spotted a wallaby in the nearby grass. This is Australia at its best. The gentle Dunkeld arboretum walk is well worth the exertion, plenty of birds to be seen and the hotel provides a map of other walks too. The friendly local gentleman at the Tourist Bureau provided us with info and ideas, we ended up driving a long way to look at the Incredible Blue Lake in Mt Gambier. There is of course a great swimming pool for cooling off after hiking, shame there are so few lounges or chairs provided. I like that they provide pool towels too.
For people wishing to see some Australian countryside, the drive from Melbourne can be leisurely, with stops along the way. I'd suggest a two night stay in order to fit in a bistro AND a restaurant meal. Clearly the pub is doing well, we spotted locals enjoying the leafy courtyard too.

Room Tip: Ask for rooms at the bottom of the complex, away from the main road, though it's not noisy or very busy!
  • Stayed: February 2012, travelled as a couple
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Thank coffeeglutton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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