We were really looking forward to stopping over here on our way to Adelaide but despite booking several days before travelling and explaining that we'd be arriving late, as we were on a day sailing on the Spirit of Tasmania, our booking was given to someone else. The owner had told me to phone once we reached Horsham, which we did at 10.45pm, only to be told our booking was gone. So disappointed. So at 11pm we had to find other accom in Horsham.
I'd even offered to pay for our booking when on the phone.
Please develop some more professionalism, so others are not left in the lurch.