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Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Eleonora V
Terrible customer service-rudest lady
1.0 of 5 bubblesReviewed 2 Jan 2024
Rudest and most unprofessional lady at the reception.
We booked a family studio for 4 of us for one night ($285 not inclusive of linen and towels!) and because the booking was made over the phone and the same rude lady took the booking messed up the dates and booked us in for the day after. My fault for not checking straight away but the only confirmation email received only had a ‘tax invoice’ attachment and didn’t expect the booking details to be in that file. Once realised the mistake on the day of check in (Jan 2nd) we tried to call the accomodation 13 times since the morning but the reception has been unattended the whole day and needed up sleeping in the car for the night. The day after we tried to call again and ask for a refund and the lady started yelling aggressively over the phone and hung up denying any sort fault on her end for having an accomodation office unattended the whole day. Worst customer service and problem resolution ever, especially considering their pricey tariffs for such basic accomodations.
SHOCKING MANNERS from the older lady.
Date of stay: January 2024
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (149)
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1 - 6 of 149 reviews
Reviewed 30 July 2023 via mobile

This caravan park is situated out of the town on Stanley Rd. Too far out to walk into town. On the positive side the cabin was spacious and very quiet. On the negative side it was expensive at $170/night compared to other caravan park cabins. Be wary, we had no consistent mobile phone coverage with either Telstra or Optus. We also could not connect to the park's WiFi (I tried 2 mobile phones and 2 Android tablets). Also there was no TV reception. The owner/manager said there was a problem in the park system but it had not been sorted. This issue was only passed onto me when I rang after trying to get either TV to work, he did not advise us on this issue when we checked in. We also noticed later a note stuck to the fridge with details on the park WiFi and advising on a problem with the TV reception. So it was not a issue that had come up in the last few days. I did complain to the staff on check out the next day, saying we should have been advised of the issues when checking in and suggesting a discount but all I got was, "I will advise the manager." Not good enough. Added to all this we also experienced a cold night, the aircon did not operate properly.

Room tip: Check whether there are still issues with the TV reception and the WiFi if these aspects are important to you.
Date of stay: July 2023
Trip type: Travelled as a couple
Thank markbR2907XA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 June 2023

Had a booking pencilled in for this coming long weekend, was cancelled because I did not ring to confirm the booking before 10am Monday morning. Understand that and accept it was my mistake and that the booking was moved to the next person waiting BUT the way I was spoken to was absolutely disgusting. The lady in the office Linda was very rude and looking at other reviews now I can see it is a common problem with many complaints about her aggressive and rude behaviour. If I behaved like that towards a customer I would not have a job. Aggressive, defensive, rude and completely unhelpful. Be warned Linda has a bite! I’m actually glad the booking was cancelled now as some of the reviews are terrible. My alternative accomodation has been nothing but friendly and pleasant to deal with.

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Service
1  Thank Kylie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 May 2023

This was quite bizarre to find cabin accommodation in such poor condition
Whilst plain and basic is fine it was dusty and bathroom was full of mould
The bathroom drawers had hair left in them and it certainly felt very unclean ....
It was far from inviting ..

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank ritawbool
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2023

We have stayed at this lovely park many times over the years BUT our latest visit was the last. It began with the “greeting” from reception which recommended that we didn’t support the famous local bakery as they didn’t bake locally.
Too bad as we had already eaten there and it was delicious.
That night we received shattering news that a family member was in ICU and we had no choice but to head home.
When we later emailed the office apologising for our early departure and asking that our deposit be kept for a future stay we were told as per the park’s policy there are no refunds after arrival.
We understand the policy but also feel that those who make these policies would have empathy and be able to adapt.
I have no doubt that the previous caretakers of this park would have accommodated and understood our situation.
This was previously our happy place but now we will be staying elsewhere.
And if the current caretakers would care to know, the family member (my mum) passed away shortly after we got home. Thanks for your (lack of) help.

Room tip: Stay somewhere else…
Date of stay: September 2022
    • Value
    • Location
    • Service
Thank Hylian R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 April 2023

No cleaning of amenities yet during our stay.

Read Google reviews just now, can't be bothered with complaining to management- they are too busy biking and won't address issues.

Amenities block should be demolished and start again. Hopefully the 'new owners' have big plans and wads of cash!

Kitchen area had a wipe over, but microwave is mouldy. Fridge is ferral. Just yuk!

Not sure what planet it is okay to even offer camping for non self contained campers without actually having cleaners (or "managers" that can clean to a standard).

Just shut and only have cabins? Or say suitable for self contained vehicles only?

Steps are broken, hazardous pathways. Slow sensors in bathroom so very dark at night.

Date of stay: April 2023
Trip type: Travelled with friends
1  Thank TripAdvised000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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