We are extremely saddened and disappointed to hear about your experience with us, Frank. We take great pride in our customer service and we are so sorry to hear that we fell very short of our standards on your visit. This feedback has been passed on to the Beechworth team and is being addressed right away.
If you would be willing to give us another chance, we would love the opportunity to provide you with the experience that you had every right to expect from us. If this is something that you might be interested in, please email your postal address to welcome@beechworthbakery.com.au. We would like to provide you and your wife with a bakery card to the value of your purchase (plus a little extra for something to take home), that you can use at any Beechworth Bakery store.
If you do reach out to us, could you also please clarify what day is was that you visited? This way we can address these issues with the appropriate staff. Again, we are extremely sorry, and do hope that we get the chance to see you again. Kind regards, Laura