We have stayed here on several occasions and each time we have been impressed with the attention and friendliness of this smaller boutique hotel. The staff are very obliging in accommodating our needs. We love the breakfast (included).
72
40
26
8
4
Irina A
Not boutique and historical, but tiny, dirty and in desperate need of renovation
Review of The Hughenden Boutique Hotel
Reviewed 4 Sept 2023
Encreadibly small room. Insanely overpriced. Very shabby, in this case 'historic ' means ' desperately needs renovation'. The bathroom is the size of the pencil case, have to get out of it into the room to be able to open the shower door. The outside area is dirty, surrounded by the concrete walls and overgrown bushes. The place was riddled with mosquitoes, ants and flies. The worst of all that you can't trust them with your credit card. They charged us $25 dollars for water AND cleaning? No invoice or email or any communications at all ! Just took it off our card. And then made TWO MORE WITHDRAWALS without notification. Sent us an invoice post-factum after being confronted over the phone. The tone of email was very rude, no formal address or apologies or explanations or itemised cleaning services we are being charged for. RUDE, DECEITFUL, DIRTY NOT WORTHY OF ANOTHER CHANCE. BE AWARE!!!
Date of stay: August 2023Trip type: Travelled as a couple
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General Manager, General Manager at The Hughenden Boutique Hotel, responded to this review
Responded 5 Sept 2023
Thank you for taking the time to share your feedback again regarding your recent stay at our boutique historic establishment.
We were genuinely surprised to come across your review. Had we been aware of your dissatisfaction during your six-night stay, we would have gladly offered guidance to help you find more suitable accommodations.
Some of our rooms are cozy and might not be suitable for guests who prefer more spacious accommodations. We have larger and more spacious rooms available, but you required a room to accommodate your dog which not all rooms here accommodate dogs.
We apologise for the inconvenience caused by mosquitoes and flies during your stay. We are located in an area surrounded by natural greenery, and at times, insects can be an issue, depending on the weather/season.
Following our phone conversation after your departure we found the room was left in a state. We understand accidents happen. We informed you about the cleaning charges via a phone a call once you departed. As explained in an email regarding your account. The water is 3 x $4.00 ($12) and $56.00 for laundering the duvet. Initially, we attempted to charge the entire amount to your card, but it was declined. Consequently, we processed a partial payment and adjusted the remaining balance a few days later.
We were genuinely surprised to come across your review. Had we been aware of your dissatisfaction during your six-night stay, we would have gladly offered guidance to help you find more suitable accommodations.
Some of our rooms are cozy and might not be suitable for guests who prefer more spacious accommodations. We have larger and more spacious rooms available, but you required a room to accommodate your dog which not all rooms here accommodate dogs.
We apologise for the inconvenience caused by mosquitoes and flies during your stay. We are located in an area surrounded by natural greenery, and at times, insects can be an issue, depending on the weather/season.
Following our phone conversation after your departure we found the room was left in a state. We understand accidents happen. We informed you about the cleaning charges via a phone a call once you departed. As explained in an email regarding your account. The water is 3 x $4.00 ($12) and $56.00 for laundering the duvet. Initially, we attempted to charge the entire amount to your card, but it was declined. Consequently, we processed a partial payment and adjusted the remaining balance a few days later.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews centennial park allianz stadium oxford street common lounge catch up with friends false alarm smoke alarm ceiling fan lovely hotel old world charm stay there again yogurt handy location double bed quiet room stayed nights local village
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Jenny W
Melbourne, Australia
11
Date of stay: August 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
debwR4557OT
9
We adored the Hughenden. Especially Sebastian the Moodle who virtually had the run of the hotel, including his private courtyard! Everyone was fabulous! It's a wonderful Sydney find in a great location.
Room tip: Fabulously friendly for dog lovers.
Date of stay: November 2022
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892stevew
Stafford, United Kingdom
3933
This is a odd hotel to review, its a old quirky property unlike all the hotels we have stayed in while visiting Australia. room 25 had two windows one with obscured glass and the other with a view of a gable and car park. the room was very cold but the aircon would heat up the room plus a small heater was supplied, the bathroom was so cold we never used the shower. Im used to old floor boards that creek but room 25 was bad, I felt bad for the guests below us, this could and should be easily sorted.
On the plus side the staff are fantastic the room was spotless, good location for Sidney stadium or cricket and a walk to Bondi beach.
Date of stay: July 2023
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debwR4557OT
9
Sebastian the Moodle and we had a fabulous stay at The Hughenden Hotel. It’s olde world charm reminded us of a London hotel. It was cosy, hospitable and is located in Woollahra which is a fabulous suburb of Sydney close to everything you need or want to experience in the harbour city.
Sebastian immediately felt at home. He adored running up and down the stairs, sitting in the bar or relaxing in the café. He particularly loved his own private garden which meant he didn’t have too far to go to ‘spend a penny’.
We will definitely stay again on our next road trip. Deb and Sebastian from Melbourne.
Room tip: Make sure you know how to work out the key safe if you arrive late.
Date of stay: October 2022
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katejim1
Boonah, Australia
22554
Minimal parking so make sure you book a place. We had a 'cosy' room, but it was okay. it also had a balcony, which made it seem bigger. The room was clean and well presented. Good to have a ceiling fan. Staff were friendly, at reception and in the café. The included ($10) breakfast was good, they make a n excellent pot of tea. Very quirky place, opposite Centennial park. Perfectly situated for Allianz Stadium which was a 10 minute walk approx. We were there for the World Rugby 7's. Plenty of buses about if you want to explore.......one bus to Circular Quay.
Room tip: Book parking if you have a car.
Date of stay: January 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.