Thank you for taking the time to share your feedback again regarding your recent stay at our boutique historic establishment.

We were genuinely surprised to come across your review. Had we been aware of your dissatisfaction during your six-night stay, we would have gladly offered guidance to help you find more suitable accommodations.

Some of our rooms are cozy and might not be suitable for guests who prefer more spacious accommodations. We have larger and more spacious rooms available, but you required a room to accommodate your dog which not all rooms here accommodate dogs.

We apologise for the inconvenience caused by mosquitoes and flies during your stay. We are located in an area surrounded by natural greenery, and at times, insects can be an issue, depending on the weather/season.

Following our phone conversation after your departure we found the room was left in a state. We understand accidents happen. We informed you about the cleaning charges via a phone a call once you departed. As explained in an email regarding your account. The water is 3 x $4.00 ($12) and $56.00 for laundering the duvet. Initially, we attempted to charge the entire amount to your card, but it was declined. Consequently, we processed a partial payment and adjusted the remaining balance a few days later.