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jacoba
Marcoola, Australia

Avoid this hotel at all cost

1.0 of 5 bubblesReviewed 30 Jan 2024via mobile
Worst customer service ever. I stayed 1 night and prepaid via booking.com. After I checked I noticed pending charges of $7.10 on my credit card. Then another charge of $8.12 was processed by the hotel. There certainly should be no charges at all. I did not use any items from the minibar and did not consume any items I house. I have tried tix all twice but it rings and then cuts out. I have emailed twice and even tried Facebook messaging. However no one from the hotel has bothered to reply. Be warned of this hotel. The cannot be trusted and certainly not recommended. So unlawful and also bad customer service
Date of stay: January 2024
Room Tip: Check you credit statement after checking out for any unlawful charges by the hotel
Trip type: Travelled as a couple
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Reviews (6,161)
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Reviewed 30 January 2024

Very spacious and comfortable room. The king sized bed was also comfortable. We had a great view of the runway. The room was unbelievably quiet. You cannot hear any aircraft noise.

Very convenient to the international airport, literally being across the road. Only a short train trip into Sydney Central if you are wanting to explore the city.

Highly recommend the Sydney Airport Rydges.

Room tip: Easy access across the road to local bus service.
Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank tonylU5673MF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 January 2024

Beautiful hotel combined with a terrific location at the Sydney airport. The front desk staff were extremely helpful with storing our luggage and arranging for an early check-in. Comfortable rooms and the meals in both restaurants were above average.

Date of stay: January 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank mskellner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2024 via mobile

Great location. Walking distance to terminal. Soundproof room. Easy checkin and check out Bistro has limited menu but ok. Staff helpful. Amenities were good. Bar fridge in room was useful and price was reasonable. Good view from window of planes

Date of stay: January 2024
Trip type: Travelled as a couple
Thank christine b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 January 2024

Room was fine, comfortable and clean. Unfortunately the swipe key failed twice on check-in until staff reprogrammed the door lock. Cafe/bar not open until 11am because of Australia Day holiday. International hotel at an international airport, Not.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank sharbeedog
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 January 2024

This hotel was absolutely perfect for us. When we completed our cruise, we did a day tour of the blue Mountain region. The excursion ended at the airport so guests could catch their flights. We got dropped off and walked easily to the hotel.—-not having to fuss with getting a taxi from downtown or the airport hotel shuttles. We enjoyed the bar downstairs for dinner and easily got up the next morning to catch our flight. I highly recommend this location regardless of your other hotel chain preferences when visiting Sydney after a cruise or simply need a convenient place to stay prior to catching a flight. There were a lot of people that were staying at different hotels, and they were saddled with the responsibility of trying to find the shuttle or an Uber that afternoon and of course would have to do it again in the morning before their flight.!

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank MilesfromMissouri201
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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