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AU$321
Fully refundable before Fri, 3 May
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grangeview
Canberra, Australia
Poor service and untrustworthy management
1.0 of 5 bubblesReviewed 28 Nov 2023via mobile
When booking we pre-ordered a bottle of Prosecco and chocolates for our arrival. Although we arrived slightly later than expected and definitely had the right room as our name was on the tv screen there was no Prosecco or chocolates.
Having rung reception three or four times to ask for them we decided to head for dinner so I rang, cancelled the order and requested the amount be credited to our account.
Immediately I had a phone call from the duty manager who apologised for the lack of service and assured us we would be refunded. As an apology he also offered to still deliver the Prosecco as a gift. Which did happen though the chocolates became a cheese platter.
However on checking out the next morning there was no notification of a refund on our bill. The receptionist tried to call the relevant manager but he was not available. She said that she would follow it up when he was on duty that afternoon and email me.
No email has ever been received and the full amount has been deducted from my credit card. So much for an honest apology.
Also be warned that you must book the restaurant well beforehand. We were unable to get a reservation at anything like an acceptable time. The bar is ok but a very basic menu as you would expect.
The room was disappointing for the price, even accepting this is a mid-quality chain at an airport. Small with half the bathroom part of the bedroom area.
Be aware also that although it is a short walk to the international terminal it is not under cover and you will get wet if it’s raining. Not a great way to start a long flight.
Date of stay: November 2023
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 28 November 2023

Fabulous staff, comfortable bed , amazing room …loved everything about my stay…will definitely be staying there again…excellent location as well so close to airport., which was great for a solo traveller with multiple bags.

Room tip: Don’t think twice, just book, you will enjoy your stay…
Date of stay: November 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Debra D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 November 2023

This place is a dump! Service was very poor, arrived to check in...no hello, how you doing, nothing! Just name! Sorry was this a military establishment!! Room was very basic, there is nothing to them, very small for 450 dollars for one night!! Bath shower had hair in it...place was grub! A military establish would at least be clean!! Save your 450 bucks and go elsewhere!

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Patrick K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristy Le, Guest Services / Front Office at Rydges Sydney Airport Hotel, responded to this reviewResponded 5 December 2023

Dear Mr Patrick,

Thank you for taking the time to share your feedback.
It was our pleasure to accommodate you at Rydges Sydney Airport during your recent travels. We would like to extend our sincerest apologies for the mentioned shortcomings, rest assured your feedback is important and has been shared with our team for review. Please contact us directly via email reservations_rydgessydneyairport@evt.com for further investigation.
Kristy L | Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2023

The hotel was great. Fun to watch the planes. Overall clean. Staff was friendly and helpful. So nice to be right at the airport to catch a flight. The airport bus from domestic to international does not stop at the hotel and you must walk about 0.5 miles. You also have to walk back to the terminal for Uber because they are not allowed to come to the hotel. We prepaid extra for food only to find out is does not count toward snacks, minibar or room service. So we wasted this money. Do not purchase unless you plan to go to a restaurant. Hopefully this helps future travelers.

Room tip: See above for helpful tips.
Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Ross R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 November 2023 via mobile

Need a stopover stay for comfort?

Avoid this place like the plague. Worst decision I’ve ever made on holiday. I regret every cent I paid to be here. I wish we didn’t strand our family of five in this useless place. Arrived 10.30pm looking forward to having a room service dinner — says they take last orders at 10.45pm but NOOO the Kitchen is already closed at 10.45… in fact they tell me the chef already left!! How can they take a last order at 10.45 when they send their chef home at 10.45 sharp?! Such incompetent mismanagement. If you close your kitchen earlier, then don’t print all your materials saying you take last orders at 10.45! When I complained about this, there was NO effort to make up. What daylight robbery for this nonsense hotel. Even worse, you will find it almost impossible to order any delivery in this area as Uber, etc don’t have any drivers in the area. Ridiculous waste of money. Stay elsewhere!

Room tip: Mostly very disappointed that the staff argued with me over the room service issues and didn’t even make any attempt to make up.
Date of stay: November 2023
Trip type: Travelled with family
1  Thank samcQ7212DF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 November 2023

Friendly Staff, excellent facilities,, nice and quite and clean. Booked the full day rate when leaving to travel OS at Night, and booked an overnight stay as connecting flight was next morning after arriving at night. Perfect Hotel at Perfect location

Room tip: Just relax
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Gavin S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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