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rickhaynes
Austin, Texas

Great stay prior to cruise

5.0 of 5 bubblesReviewed 18 Nov 2023via mobile
Great visit before a cruise. There was a reservation issue due to late flight arrival. The clerk, Sumatra, and desk manager, Cyrus, were pleasant and worked to resolve the issue. Restored our reservation and got us a room.

We would stay again for a Sydney cruise departure.
Date of stay: November 2023
Trip type: Travelled as a couple
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Reviewed 18 November 2023 via mobile

Had to book any hotel available due to flight cancellation. It's just pure luck I ended up staying here for 1 night. My room was great, everything tip top. Reception staff were good and helped me with bag storage and transport. I had drinks in the bar area, smithys it's called and the service there was good. Had evening meal in the Ascot restaurant and it was very good with good service too. I'm more than happy with this hotel. It has a fantastic view over the runway from the rooftop bar.

Date of stay: November 2023
Trip type: Travelled on business
Thank 99Display_Name99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 November 2023 via mobile

Great room and very clean, staff were fantastic and look after everything. Easy access to your hotel and room, food was great and service was excellent. The rooms were very comfortable and very clean. Would recommend to travellers and family also

Date of stay: November 2023
Trip type: Travelled solo
Thank Steven M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 November 2023

Charged twice for one night
Written several emails for credit and explanation
No reply and no credit to date
We are away overseas and will most definitely be calling them when return to Australia
Terrible terrible customer relations and hopefully they may read this snd perhaps decide to answer me

Date of stay: November 2023
Trip type: Travelled as a couple
Thank nonna54
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 November 2023

Except for one area(location, which is perfect) this hotel is just fine. The location is literally a few steps and across an easy street from the International Terminal which makes it a logical choice. Everything else about it is just ok. Rooms are clean, beds are comfortable, and check in and out are efficient. The food and service at the outlets are not great at all and I recommend a walk across the street to the land side food court on the departure level which offers several decent options.

Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank alohapeter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 November 2023

My family of three adults and two children stayed here prior to an early morning flight. It is only about 50m from the entrance to the International Airport so is ideal if you need to be at the airport very early. The rooms were quite expensive considering their size, however, I guess that is the price for convenience. One good thing is that payment is not required until the day before so when I received an email about a discount, I was able to cancel the original booking and rebook without penalty. This saved me more than $150 which was appreciated. We had booked 2 Deluxe King rooms. The rooms are relatively small but as most people are there only overnight, that's fine. It was good to have a handheld shower as we had two small children who normally have baths but the shower was fine. The linen and towels were clean and white as expected. All in all, if you need to be at the airport for a pre-breakfast flight and you have a family, this is a better option than the hotel inside the airport.

Room tip: Keep an eye out for price changes, as you might be able to get a better deal.
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Travelled61
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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