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Franck
Melbourne, Australia

Convenience Comes at a Cost

3.0 of 5 bubblesReviewed 22 Oct 2023
My stay at Rydges Hotel in Sydney Airport left much to be desired. Here's a breakdown of my experience:

Costly Choice: One of the glaring issues with this hotel is the price tag. Considering what it offers in return, it seems overpriced for what you get.

Subpar Service: The service provided during my stay was far from exceptional. It lacked the warmth and attentiveness that can make a hotel stay memorable.

Sinking Feeling: The mattress on my bed was uncomfortably soft, which often suggests an aging mattress in need of replacement. This affected my sleep quality and overall comfort during the stay.

Now, the silver lining:

The one redeeming quality of Rydges Hotel is its unbeatable proximity to the international terminal at Sydney Airport. If you're in need of a place to rest your head before an early flight, this convenience could make it a suitable choice.

In summary, Rydges Hotel in Sydney Airport may serve its purpose as a stopover option due to its location, but it falls short in terms of value, comfort, and service quality.
Date of stay: October 2023
Trip type: Travelled on business
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed 16 October 2023

If I could give this a minus score I would.I would like this passed onto the general manager and I will be following up to make sure this has been done. I am absolutely disgusted with our stay in October. On previous occasions you have failed with your service ie: taken payment twice,put us in a room that was full of condensation. Stupidly on my part I thought I would give you another chance, what a mistake that was.
As a member I pre-book well in advance and only the very best room. This costs me an arm and a leg everytime but for the proximity to the airport and for the view I pay it.
On the 2/10/23 I checked in only to be put on the first floor in room 101. This is the type of room I paid for but I didn't pay not to see the airport and to have the window fully covered in a black net.
I then complained and my daughter and I were moved to the 6th floor. This should never have happened.How can you possibly sell this room that is so expensive as an airport view room? It's far from that.
When speaking to the staff member (male) that moved us I requested the 6th floor room on our return on the 13/10/23.(which I had also pre booked).
He assured and promised me we would have the 6th floor room and not the first floor. On checking out on the 3/10/23 I spoke to a young lady who also confirmed we would definitely have the 6th floor room on our return and it could not be changed by anyone,she even showed me the computer and it was highlighted in a red box.
Well surprise we returned on the 13/10/23 only to have that room taken from us and put back on the first floor with the net.I once again complained and asked for an explanation only to be told there were no notes and that room wasn't booked. They then couldn't provide us with the expensive room I had paid for.How embarrassed do you think myself and my daughter were when we were given a room with a king size bed that we had to share( she's 27) because the sofa bed is so lumpy I wouldn't let my dog sleep on it. Apparently the $100 discount and free binoculars made up for your continuous stuff ups over many years. I had no choice but to take a room of lower standard and share a bed.
This is the last time I will EVER book with you,Ive had it. On checking out the girl was so rude.Your staff could take some lessons in manners from the Novotel who I will be booking with in the future. I am absolutely disgusted with the service from Rydges and I will be letting people know not to book with you.

Annette Bowman

Date of stay: September 2023
Trip type: Travelled with family
1  Thank annettebC687ZQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 October 2023

This hotel is ideal for a stopover if you have an early international flight the following day. The hotel is located right opposite the Departure area so you can park in the adjacent carpark and walk to the terminal in the morning. We ate in the restaurant for dinner and the food and service were excellent.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank John747_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 October 2023

Took concerns away flying out of Sydney Airport. Travelled from north Sydney and avoided any traffic holdups the following morning. Was able to redeem Qatar Avios which made it worth while. A bonus from 🇶🇦.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Ailsa R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 October 2023

This hotel is expensive but it is worth it. It is a very easy walk to the international terminal and a nice stress free start to your holiday. There is a well stocked mini bar. The room was modern and completely quiet. There is an online check out system which means checking out is a breeze.

Room tip: Get upstairs to the bar "Cloud Nine" as soon as they open if you want a good seat to watch the aeroplanes.
Date of stay: September 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank 743suzannah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 October 2023

This Hotel was an amazing experience for our family of 5.
We had stayed in an executive Family Suite.
The room was amazing.
The kids loved watching the planes. My husband and I enjoyed a meal and drinks in the bar downstairs.
The convenience to the terminal and the bus to the domestic terminal was just amazing.

Date of stay: November 2022
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Julie F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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