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“One negative comment only”

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Novotel Sydney Manly Pacific
Ranked #2 of 13 Hotels in Manly
Certificate of Excellence
GreenLeadersBronze level
An Accor traveller
Gold Coast
1
Reviewed 23 March 2012

  • Stayed: March 2012
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GM_ManlyPacific, General Manager at Novotel Sydney Manly Pacific, responded to this reviewResponded 27 March 2012

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A TripAdvisor Member
Wollongong, Australia
12
Reviewed 22 March 2012

booked a two bed room suite the room on the website was bright and modern.The room we had was dull and boring in need of a revamp.The lamp stand is waiting to be taken to the tip and the bed linen had hole in the sheets.The mirror in the twin room made you look small and fat.The amount of money we paided for the room was ridiculous never been more let down in a room

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ManlyPacific, General Manager at Novotel Sydney Manly Pacific, responded to this reviewResponded 27 March 2012

Thank you for taking the time to write and inform us of the issues that you encountered with regard to your stay at Novotel Sydney Manly Pacific. By bringing these matters to my attention it has given me the opportunity to investigate and rectify the issue.

We pride ourselves on our commitment to delivering a level of product and service that exceeds our guest's expectations. Quite clearly, we have fallen short on this commitment and I would like to express my sincere apologies.

I want to assure you that your advice is very important to us and assists us to improve the level of product and service we provide to our guests.

I would like to apologise again for your disappointing experience and thank you for taking the time to write and bring the issue to my attention. I do hope we have the opportunity in the future to see you visit Novotel Sydney Manly Pacific again, to show you the quality and hospitality that we are renowned for.

Sincerely,

Darren Cann
General Manager
Novotel Sydney Manly Pacific

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An Accor traveller
Wollongong, Australia
1
Reviewed 21 March 2012

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GM_ManlyPacific, General Manager at Novotel Sydney Manly Pacific, responded to this reviewResponded 23 March 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 March 2012

  • Stayed: March 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cj010353
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GM_ManlyPacific, General Manager at Novotel Sydney Manly Pacific, responded to this reviewResponded 23 March 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Accor traveller
Melbourne, Australia
1
Reviewed 20 March 2012

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GM_ManlyPacific, General Manager at Novotel Sydney Manly Pacific, responded to this reviewResponded 22 March 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Sydney Manly Pacific

Address: 55 North Steyne, Manly, New South Wales 2095, Australia (Formerly Manly Pacific Sydney)
Phone Number:
Region: Australia > New South Wales > Greater Sydney > Manly > Manly
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Manly
#2 Luxury Hotel in Manly
#2 On the Beach Hotel in Manly
Price Range: $241 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Sydney Manly Pacific 4*
Number of rooms: 213
Official Description (provided by the hotel):
The newly-refurbished Novotel Sydney Manly Pacific is a 4-star hotel situated on iconic Manly Beach. Located just 30 minutes from Circular Quay and Sydney city by ferry and offering spectacular views, this oceanfront hotel is ideally positioned for holidays and business travel. Boasting extensive conferencing facilities and 213 contemporary rooms, the hotel also features a restaurant and three bars, plus a rooftop pool, gym and spa. ... more   less 
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Also Known As:
Novotel Sydney Manly Pacific Hotel Manly
Accor Sydney Manly Pacific

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