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All reviews st leonards royal north shore hospital checking out bus stop city sydney
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16 - 21 of 461 reviews
Reviewed 7 May 2019 via mobile

Avoid if you like helpful staff and good customer service. We stayed at Hotel Urban to visit family in the nearby hospital. During our stay we made a booking for our parents and prepaid for their stay.
When my parents checked in they were charged on their credit card for the room. When we found this out I requested the hotel refund my parents and charge the original card used, which they said they would do. They ended up charging the incorrect card a second time for an increased amount and made the refund to the original card.
Overall the lack of attention to detail by the check in staff and the management team meant a night of unnecessary stress and worrying about money for my parents who were charged twice for the room we had already prepaid. If you're looking for an easy place to stay in North Sydney please avoid Hotel Urban St Leonards.

Date of stay: May 2019
Trip type: Travelled with family
Thank erinc824
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 April 2019 via mobile

Stayed for 4 nights due to working locally. Helpful staff and comfortable enough. It seems to be being refurbished at the moment and some areas of the hotel definitely need this. Easy to walk down to Greenwich point for the ferry service and local bus, train terminal and places to eat are all in walking distance.

Date of stay: April 2019
Trip type: Travelled as a couple
Thank 931RobS
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 January 2019

This hotel is great value - well located, close to St Leonards station, the rooms are a decent size and in good condition, the beds are fine and the air conditioning works well. The rooms are well insulated from highway noise. The in house restaurant has indoor and outdoor dining options and good food. If you are driving, parking does not cost an arm and a leg.
But the best bit is the staff.
The service is personal and nothing is too much trouble. Return guests are especially welcomed and if you are on the mailing list, there is always a deal on offer.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Maxblacklab
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 January 2019

Having decided to spend a few nights in Sydney to see friends, most of whom live on the north shore, we wandered the booking sites, finally selecting this hotel as it looked OK on the site.
Apart from the fact it is in St Leonards or maybe Greenwich but possibly Crows nest, and it is a bit difficult to get into if you come from the north down Pacific Hwy, it is a pleasant and convenient location. The highway noise is well buffered by room design and the ground floor restaurant layout.
The staff were excellent. It is a small hotel with a very personal and family feel. We got to know all the staff in the first day and nothing was too much trouble.
The room was stylish with a giant, comfortable bed. Firm and obviously fairly new. TV was a good size and again new with plenty of Foxtel and free movie channels. There was enough storage and hanging space. We were on the south side and the room was quiet with a double glazing window system and a new and very quiet AC system.
Breakfast was the usual continental or cooked choices and was good quality and generous. Price was reasonable. Dining at night was pleasant with indoor and outdoor options. I must say that I had the best burger I have had outside of main street, Iowa, USA. Really good. The rest of the menu was also good but give the caesar salad a miss until they do some work on it. Very boring and lacking dressing and flavour.
Had a problem in the bathroom with a leaking S trap at the back of the toilet. The management responded with speed and concern, offering us a change of room.
Secure parking underneath was easy to access with plenty of space and room to manoeuvre. At $20/ day it is a bit steep we thought.
Overall, a good choice if you want a small, personal and friendly hotel. Well worth the money.

Room tip: Best maybe north or south side rooms and back facing rooms as these don't front the highway.
Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank John M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 January 2019

Good size clean room, comfortable bed with friendly service. Left the car at the hotel and took the nearby train to city, saving the trouble of driving in the crazy traffic. Good location stay for holiday. Will be back again if the price still reasonable.

Date of stay: December 2018
Thank Willm1368
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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