We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great place!!!!”
Review of The Castle Hotel

The Castle Hotel
Ranked #12 of 47 Restaurants in Ruthin
Cuisines: British, Pub
Dining options: After-hours, Breakfast, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Reviewed 10 February 2018 via mobile

We went for a pub lunch. The food was the usual standard for a Wetherspoons tasty and plentiful with great deals for those on a budget.
The dining area was one of the best I've experienced with a range of rooms and seating areas to suite every ones taste. Well maintained clean with good attentive staff serving food promptly and checking out your satisfaction.

Toilets were lovely too!!

1  Thank Benitta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clair P, Manager at The Castle Hotel, responded to this reviewResponded 13 February 2018

Thank you for your review.

We're pleased you enjoyed your tasty lunch and look forward to seeing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (476)
Traveller rating
Traveller type
Time of year
Language

40 - 44 of 477 reviews

Reviewed 7 February 2018 via mobile

Cold food ... wasn't even a hard meal to cook as they pre cook it all in the morning as it was a breakfast. Shocking service...
Cold bar
Grumpy staff

Thank Kirsty W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clair P, Manager at The Castle Hotel, responded to this reviewResponded 13 February 2018

Thank you for your review.

We're sorry to hear your breakfast was cold, the bar was also cold and of the issues you had with the service.

This is certainly not the way we like to do things and I've forwarded your comments for the attention of both the Kitchen and Front of House teams.

We hope you'll visit us again soon when I'm sure you'll have an altogether more pleasant experience dining with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018 via mobile

We stayed in Ruthin for a couple of days and ate in the Castle hotel a couple of times...Nice Atmosphere.. Food was average... Not enough Staff... Staff were friendly...Rather Dirty at times Food on the floor... Dirty plates glasses left on tables for too long therefore no seats availables
Would not return

1  Thank Kilnadeema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clair P, Manager at The Castle Hotel, responded to this reviewResponded 5 February 2018

Thank you for taking the time to leave us a review.

While we're pleased to hear you enjoyed the atmosphere at the Castle Hotel and found our staff to be friendly, we are concerned that your food was average and there was food on the floor and plates and glasses were left on tables.

While it can be a challenge to maintain our high cleanliness standards during busy periods, we do regularly monitor our rotas to ensure there are enough staff on shift to cope but we've clearly fallen short on this occasion.

I've forwarded your comments for the attention of the Front of House team and I'm sure you will notice an Improvement should you visit us again.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2018

We did not stay here, just came for lunch. This is a Wetherspoons and has food and drink at the lowest prices you can find; many options with drink included. A sprawling place with many eating/drinking rooms on the ground floor which has several levels and bars. A good variety available to meet most basic needs. Bar ordering and speedy service.

1  Thank Hedgehog44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pub_Team1, Manager at The Castle Hotel, responded to this reviewResponded 13 January 2018

Thank you for your review.

We're pleased you enjoyed your lunch on your recent visit and hope, perhaps, you'll try a stay in our hotel sometime soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2017 via mobile

The breakfast in the Wetherspoons Ruthin is very good, with good size portions offering excellent value for money. The staff were also very friendly and attentive.

Thank Philmarsden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pub_Team1, Manager at The Castle Hotel, responded to this reviewResponded 21 December 2017

Thank you for leaving us a review.

We're glad you enjoyed your high quality but value for money breakfast and also found our staff were friendly and attentive.

We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed The Castle Hotel also viewed

 
Ruthin, Denbighshire
 

Been to The Castle Hotel? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing