Taken a while to put this review on as I was very annoyed at the time and didn’t want to post in anger. Conversations with other people who used to regularly eat at Dylans and have had similar experiences prompted me to post.
We usually visit four or five times throughout the season, not so much last year as the menu wasn’t as adventurous as it used to be, I would imagine the focus has been on the opening of Llandudno a fabulous looking building.
I reserved a table two weeks prior to our visit and requested a window seat if possible. We arrived and hurrah three window seats where free with no-one sat at them. We were directed however towards the dreaded centre table in front of the bar (seats get bashed a lot and lots of people pushing past). I politely asked the front of house if it would be possible to sit in the window as we had put it on our reservation. Her response “so did other people” and she walked off without even looking at me. (One of the tables remained empty until about 20 mins before we left). I sucked it up not wanting her rudeness affect our meal and we ordered our food. The pork special was really good, everything else was not. Over cooked burger, sloppy pizza and a tasteless lamb dish covered in a horrible thick marinade that was not remotely the flavour described on the menu.
One of the other reasons I visit Dylans is the fabulous jam. Always buy a couple of jars before we leave, so I got up from my chair, picked up four jars and popped them on the counter to pay. Just as I did a large group came in. The front of house lady looked past me and welcomed the group, showing them to their table. She then had a chat at the bar and finally headed back towards me to take my money, oh no actually she had seen another group coming in and was welcoming them. I again politely (whilst biting my tongue) asked if I could pay for my jam - “I have customers to serve” and again walked off. I am pretty sure I also classify as a customer and one who hadn’t paid yet for the meal or the jam. Eventually after seeing another table through she took my money. Looking back I wish I hadn’t been polite, I wish I had told her how rude she was and refused to pay for the bad food but to be honest I was so embarrassed and upset I just wanted to get out of there. Conversations with other previously regular customers go very much the same, food average service standoffish or just plain rude especially if you dare to complain. One friend was told that she ordered the wrong dish when she complained and in the end had to insist on seeing the original order to prove she hadn’t!
Arrogance has been the downfall of many a good restaurant, expecting customers to be grateful that they even got a table and then serving up average food. Some of the best food I have eaten and the most lovely nights I have had have been in this restaurant but if the last two years and several visits are anything to go by those days are over. Now I just need to figure out how to make that jam!
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