Went for a meal last night. Booked for 6pm. Drinks order was taken after 20 minutes. Food order another 20 minutes. Starter didn’t arrive for 1 hour 20 minutes. Main course came as I am vegetarian and not eaten meat for 27 years, unfortunately my pizza came with meat on. No staff around had to go up to counter to mention. Offered me new pizza. This came burnt. By this time my wife had finished eating and I was eating alone.
No one asked us for more drinks during the meal. We asked for condiments and none arrived. We had to ask several times for cutlery and this was slow to arrive.
I did not feel a valued customer last night.
During this time the feel in the restaurant was very bad. One table ordered food the time it took to come out was prolonged. By this time wrong starters came and family meals all came out on different times.
Another table came in for a celebration meal. They had to wait ages when their food came it was burnt and dry. They walked out unhappy.
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