Have wanted to eat here since they re-vamped the building. It looks lovely inside, great for a drink but I do not recomend eating here!
The meal was pretty tragic. I had a beef burger and my partner had the steak. It was one of the dryest burgers I've had, was very burnt, and had no trace of seasoning. It was bland and unplesant to eat. The gerkins just tasted of water, and the bottom half of the bun was soggy. My partners steak was cooked to his liking but, again, wasnt seasoned and was very tasteless. The chips on both meals were massive- I'm all for chunky chips but these were the size of actual potatoes and not in a good way. They were mouthfulls of unseasoned potato which was very unpleasant and were so dry... My partner agreed with this and commented that his onion rings were burnt to a crisp.
On top of the terrible food, the service wasnt great either. Despite the sign at the door saying to wait to be seated we stood a very long time and were ignored by several members of staff who didnt even say hello as they passed. When we eventualy approached the lady behin the bar she was very pleasant, but she seemed like the only one who had any idea about customer service. The other staff who waited on our table didnt smile once and were a bit short with us. We were made to feel like they were doing us a favour by giving us a table- even though we called to book.We were also sat on a table so close to the one beside it that I was practically elbow-to-elbow with the lady beside me, even though there were other tables available. No effort was put into giving us a pleasant experience. The lady on the table next to us asked for a coffee at one point and the waitress said that they'd turned off the coffee machine and washed everything so were not prepared to make her the coffee she wanted. I was so shocked by that! I've worked in hospitality for years and I know it doesnt take any effort to make a quick late'!
And then before we finished eating they started to close half of the restaurant & turn off lights, making us feel like we had to finish eating our meals quickly.
Overall, terrible food and bad service. Anyone could make better food at their own home, so I advise you stay home and do just that!
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