My husband and I had foundation work planned for our house, requiring that we move into a motel for 2 nights with our cats. I made several calls to the Inn to set things up, even renting 2 rooms to assure us plenty of room. I requested 2 connecting rooms on the ground floor and understood after talking to Dallas that this was definitely available for the nights in question.
Since my husband and I are older, this arrangement would have made moving the cats and ourselves much easier. Instead, we got to the motel and wound up with adjoining rooms on the second floor instead of connecting rooms and were forced to have to climb stairs several times to get our pets and possessions into the rooms. It was a frustrating experience since I was still recovering from foot surgery; and due to the situation with our pets, we were left with no choice as to an alternative place to stay.
Not at all happy with the experience especially since we had rented 2 rooms with the expectation of being comfortable and able to spend time together rather than in separate rooms. I don't anticipate ever having to go through this again but will make better arrangements elsewhere should the need arise!
- Official Description (provided by the hotel):
- This Inn’s courteous staff ensures guests feel confident, significant, and delighted. When you check in, check out the fantastic amenities in our NextGen ® design rooms! The rooms feature comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, comfortable seating and a large, flat screen TV. All rooms offer free WiFi and select rooms offer microwave & refrigerator (a nominal fee may apply; please inquire). Experience our complimentary coffeehouse-style coffee & tea available 24 hours in the lobby. Guest laundry facilities are now available. One well-behaved family pet per room is welcome. ... more less
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- Also Known As:
- Red Roof Inn Memphis East Hotel Memphis
- Memphis Red Roof Inn