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“Impeccable attention to detail characteristic of 5-star establishment”

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Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
Ranked #38 of 136 Hotels in Memphis
Certificate of Excellence
memphis,
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Impeccable attention to detail characteristic of 5-star establishment”
Reviewed 19 March 2012

From my initial check-in with an extremely attentive Olivia rebooking me in a room facing away from the freeway, to a mini-can of shaving cream (vs. the useless packets of shaving gel at other hotels) to a late check-out, I could easily feel that I was at a Hyatt Regency or Four Seasons. A concept Holiday Inn, this is a test site that ideally will be emulated by other dated Holiday Inns, starting with the decrepit Holiday Inn that I had the pleasure of staying in two nights ago in Hershey,PA. I would not even compare it any of the other six hotels I have stayed in recently while driving from New Jersey to Arizona, other than possibly the New Brunswick Hyatt Regency.

Front desk copies of Wall Street Journal nicely complement the obligatory door-delivered USA Today, and the excellent coffee downstairs is surpassed only by the excellent brew-packets in the room (truly better than Starbucks, and even the arabica packets at Hyatt!) Sheets and towels are baby-skin soft, rooms are well-insulated and silent inside, and the pool and hottub have the best of indoor and outdoor units: sheltered by a translucent roof with ample skyglass. The adjacent weight room/TV-equipped Precor is a nice bonus.

I was surprised to find the room equipped with both Ethernet (more secure) and wifi (great for kids with PDA's/addl laptops). The carpets, colors, lighting, accents and granite are reminiscent of an Aloft/W: far more contemporary than dated conservative schemes elsewehere. The location is optimal (I stayed at a Best Western scarcely 500 yards away the night before): you can drive to the mid-upscale mall directly via a private driveway, and the Wal-mart/Sam's requires entering public streets (but only one traffic light).

The room is spacious, and the bathroom is functional (this is perhaps the only area where you would realize that you are in a mid-priced rather than luxury hotel). The small microwave and large mid-size frig are useful should you have any leftovers/drinks etc. The business center is well-equipped with working printers, and the adjoining restaurant is great for dinner/happy hours as well as breakfast. Its $9 breakfast buffet could be a stand-in for Hyatt Regency's $18 buffet, rather than the aforementioned Holiday Inn-Hershey's poor excuIt is clear that this Holiday Inn, developed by the Grandson of Mr. Wilson (founder of Holiday Inn) proves that passion and a family touch beat corporate managers any day. As the saying goes, do what you love and you will prosper.

I can honestly say that I am nearly disappointed to check out and resume my lengthy drive to Flagstaff.

Room Tip: The side facing the mall (away from the freeway) may be slightly quieter, but with the new windows e...
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  • Stayed March 2012, travelled on business
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    • Cleanliness
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Helpful?
1 Thank r0adWARRIOR1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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288 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (56)
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English first
Level 5 Contributor
63 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 March 2012

Olivia was the most thorough young lady! She asked all the right questions and made me feel very welcome. I've stayed here several times before but this was the best. I'll continue to return because of her.

  • Stayed February 2012, travelled on business
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Helpful?
2 Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antono
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 20 February 2012

Was planning to stay downtown as we were passing through Memphis but an accident which caused the traffic to back up caused us to just get off and stay in this area. We literally sat in the parking lot trying to decide between the 3 hotels that practically share a parking lot and decided on the Holiday Inn. So glad we did! The suite was awesome, the people were super nice, and everything was clean. I think it might be new because other Holiday Inns I've stayed in since then were not as clean. No free breakfast, but they did have coffee in the lobby. Usually go for whoever has free brfst just for the available coffe, but really enjoyed the night here.

Room Tip: High floor, corner suite.
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  • Stayed February 2012, travelled as a couple
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Helpful?
2 Thank DebbieSanAntono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southern Illinois
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 February 2012

We spent two nights at this hotel for a business trip and was very impressed. Rooms were large, bed very comfortable, excellent service. Bathroon was roomy and the shower was awesome. What I liked most was that it was right next to the Mall. Very convenient to major stores and restaurants. The staff was friendly and caring. The breakfast buffet was great and the waitress was so sweet and friendly. Made me want to come back again soon. LOVED the tv's at each booth so we could watch the news while dining. We will definately stay there on our next trip to Memphis!

Room Tip: We chose to stay on the 2nd floor. The elevators were fast and we were always the only one on them.
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  • Stayed February 2012, travelled on business
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Helpful?
1 Thank homebody65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee, United States
2 reviews
Reviewed 9 February 2012

When I travel to Memphis and have to stay I have always stayed at this Holiday Inn. Kim at the front desk is always helpful and very nice. Last stay there we had all stayed for a few late night drinks and Melissa stayed open to serve us and kept the drinks coming. As always I would recommend the place to anyone. It is well worth the stay. Oh ya! Thank you Kim and Melissa for being such great people!!!!

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

Property: Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
Address: 2751 New Brunswick Rd, Memphis, TN 38133-2146
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Memphis
#19 Family Hotel in Memphis
Price range (per night): $188 - $280
Hotel Class:3 star — Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria 3*
Number of rooms: 133
Official Description (provided by the hotel):
Welcome to the Holiday Inn & Suites Wolfchase Galleria, Memphis, TN. The Award - Winning Holiday Inn & Suites Wolfchase Galleria opened in the summer of 2009. This hotel is the recipient of the 2010 InterContinental Hotels Group "Newcomer of the Year Award, and the 2011 Torchbearer Award for Excellence. This hotel brings the iconic heritage of the Holiday Inn brand to life in a modern innovative design setting new standards for business travelers and families. The property is a full service hotel located at I-40 and Highway 64 on New Brunswick Road, adjacent to the Wolfchase Galleria Mall. The hotel's full-service restaurant, 'Kem's Restaurant,' serves breakfast and dinner daily featuring a wide variety of food. The booths in the restaurant have private flat screen TVs so the occupants can enjoy any televised event they choose while dining. The hotel has a large Indoor/Outdoor pool and whirlpool facility as well as free parking. The hotel has twenty suites with wet bars, micrwaves and refrigerators. ... more   less 
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Holiday Inn Hotel And Suites Memphis-Wolfchase Galleria

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