From my initial check-in with an extremely attentive Olivia rebooking me in a room facing away from the freeway, to a mini-can of shaving cream (vs. the useless packets of shaving gel at other hotels) to a late check-out, I could easily feel that I was at a Hyatt Regency or Four Seasons. A concept Holiday Inn, this is a test site that ideally will be emulated by other dated Holiday Inns, starting with the decrepit Holiday Inn that I had the pleasure of staying in two nights ago in Hershey,PA. I would not even compare it any of the other six hotels I have stayed in recently while driving from New Jersey to Arizona, other than possibly the New Brunswick Hyatt Regency.
Front desk copies of Wall Street Journal nicely complement the obligatory door-delivered USA Today, and the excellent coffee downstairs is surpassed only by the excellent brew-packets in the room (truly better than Starbucks, and even the arabica packets at Hyatt!) Sheets and towels are baby-skin soft, rooms are well-insulated and silent inside, and the pool and hottub have the best of indoor and outdoor units: sheltered by a translucent roof with ample skyglass. The adjacent weight room/TV-equipped Precor is a nice bonus.
I was surprised to find the room equipped with both Ethernet (more secure) and wifi (great for kids with PDA's/addl laptops). The carpets, colors, lighting, accents and granite are reminiscent of an Aloft/W: far more contemporary than dated conservative schemes elsewehere. The location is optimal (I stayed at a Best Western scarcely 500 yards away the night before): you can drive to the mid-upscale mall directly via a private driveway, and the Wal-mart/Sam's requires entering public streets (but only one traffic light).
The room is spacious, and the bathroom is functional (this is perhaps the only area where you would realize that you are in a mid-priced rather than luxury hotel). The small microwave and large mid-size frig are useful should you have any leftovers/drinks etc. The business center is well-equipped with working printers, and the adjoining restaurant is great for dinner/happy hours as well as breakfast. Its $9 breakfast buffet could be a stand-in for Hyatt Regency's $18 buffet, rather than the aforementioned Holiday Inn-Hershey's poor excuIt is clear that this Holiday Inn, developed by the Grandson of Mr. Wilson (founder of Holiday Inn) proves that passion and a family touch beat corporate managers any day. As the saying goes, do what you love and you will prosper.
I can honestly say that I am nearly disappointed to check out and resume my lengthy drive to Flagstaff.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn & Suites Wolfchase Galleria, Memphis, TN. The Award - Winning Holiday Inn & Suites Wolfchase Galleria opened in the summer of 2009. This hotel is the recipient of the 2010 InterContinental Hotels Group "Newcomer of the Year Award, and the 2011 Torchbearer Award for Excellence. This hotel brings the iconic heritage of the Holiday Inn brand to life in a modern innovative design setting new standards for business travelers and families. The property is a full service hotel located at I-40 and Highway 64 on New Brunswick Road, adjacent to the Wolfchase Galleria Mall. The hotel's full-service restaurant, 'Kem's Restaurant,' serves breakfast and dinner daily featuring a wide variety of food. The booths in the restaurant have private flat screen TVs so the occupants can enjoy any televised event they choose while dining. The hotel has a large Indoor/Outdoor pool and whirlpool facility as well as free parking. The hotel has twenty suites with wet bars, micrwaves and refrigerators. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Memphis-Wolfchase Galleria