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“Standard business property, flaky internet”

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Crowne Plaza Memphis Downtown
Ranked #23 of 137 Hotels in Memphis
Oklahoma City, Oklahoma
Level 6 Contributor
164 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Standard business property, flaky internet”
Reviewed 27 March 2012

This is a standard Crowne Plaza. The rooms are decent, bedding okay. The hotel is not really extremely close to eating establishments, so we ate in the hotel restaurant. The service was impeccable and friendly, the food tolerable. My biggest beef was with the free but flaky internet service. Service kept dropping out, making VPN connections nearly impossible.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank buddymedbery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review, 10 April 2012
Thank you for taking the time to write a review on your recent stay with us. We appreciate you taking the time to give us your feedback on the internet and for recognizing our wonderful team and service. Your feedback helps us improve our services. We hope that if you return to Memphis you will choose to stay with us again.

Kind Regards,

Dir of Sales
Crowne Plaza Memphis Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (234)
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Fayetteville, North Carolina, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 March 2012

The front desk staff was excellent, especially Erica. They gave great restaurant recommendations, thanks Mack. The hotel has a great car service that takes you to sites including the Civil Rights Museum. Mr. Taylor and the car service was convient!! The room was clean and I enjoyed the service...I will return.

Room Tip: Ask for a great view of the city, fabulous skyline, a must see
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marsha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review, 10 April 2012
Thank you so much for the review of your recent stay at the Crowne Plaza Memphis Downtown. We are happy that you enjoyed your stay and appreciate you taking the time to recognize some of our wonderful staff. We hope to see you again on your next visit to Memphis. Thank you again.
Kind Regards,

Dir of Sales
Crowne Plaza Memphis Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 March 2012

I joined a friend in Memphis for a week's vacation. Hotel staff was friendly, reliable and helpful. We requested move to side not facing interstate and were accommodated. Room was clean and comfortable. Sleeping well was no problem. Shuttle driver to downtown was available, knowledgeable and friendly. Room had good coffee but no fridge. Had dinner in hotel on two nights and chatting with chef was enjoyable. I hope your stay was as pleasant as mine.

Room Tip: Request a room on the side opposite the Interstate
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ladyjane01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review, 26 March 2012
Hello and thank you for the review of your recent stay at the Crowne Plaza Memphis Downtown. Thank you for taking the time to provide us with your feedback. We are happy that you had a great stay and were able to utilize our complimentary downtown shuttle. Our Drivers are very friendly and knowledgeable of the City and enjoy providing suggestions and information – we appreciate you recognizing their service. We hope that you will choose to stay at the Crowne Plaza Memphis on your next visit to the area and thank you for staying with us.
Kind Regards,

Dir. of Sales
Crowne Plaza Memphis Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 March 2012

Terrible place. For a 178 U$ rate you would expect a decent breakfast ? You would be in for sore disappointment. The staff seemed only concerned ( almost offensively ) about having you sign the check. You could wait for a long time for your coffee or tea - if someone did come at all to offer help. No fresh fruit - they were always " out of it ".
There was a sign in the room promising the staff would do their best to make your stay pleasurable. This was NOT the case. When I complained to the manager about the lack of common courtesy of the staff, she very cooly suggested I could " move out " . Name Tongela Fleming. I was dumbstruck as I had been talking very calmly. Same reply was given to a friend. Rooms were OK but noisy as they face the highway just one block away.
Very unpleasant experience

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Palh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review, 26 March 2012
Hello and thank you for the review of your recent stay at the Crowne Plaza Memphis Downtown. We apologize that you did not enjoy your experience at our hotel. We do pride ourselves on our friendly staff, and appreciate your feedback so that we can strive to improve. If you would like to discuss your stay further, please do not hesitate to call us directly. We hope that you will consider the Crowne Plaza Memphis Downtown for your next visit to the area.
Kind Regards,

Dir. of Sales
Crowne Plaza Memphis Downtown
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Travellers are raving about these Memphis hotels

Arkansas
Level 5 Contributor
60 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 March 2012

My wife and I came down for St Patty's for one night on points. The first bone to pick is 15$ for self parking, or 18$ for valet. Pretty pricey for Memphis. The Holiday Inn on Union is only 10$. The hotel is fine overall. Valet took our car and a porter helped us with our bags all the way to the room. If you don't feel like tipping then carry your own bags. I wouldn't say it was in need of any serious updating. The price you're paying for this room is 1) It's a Crowne 2) location -- There is a Holiday Inn Express farther up Union about 2mi from this that is half the price. There is a free shuttle here which we used once to get down to Beale. The other time we just grabbed a cab which park on the street right outside waiting for passengers (note: the cabs will dock you an addl
3$ fee for travel around downtown) as the shuttle was not readily avilable and have people already waiting on it. If neither of those are aviaible, the trolley is behind the Marriott across the screet and runs to around Beale street every 10 minutes or so, and cost something like 1.50 each way, or you can get a pass. The room was fine and clean. No refrigerator but we didn't request a room with one. Typical Crowne amenites. I'm Platinum (I'm going to miss that status) so we got a coupon for free breakfast on Sunday. It was typical buffet stuff - scrambled eggs sitting in a milky sauce, biscuits and gravy, bacon, etc., all sitting in those silver warming domes. We just stopped in to get some juice to drink. Here's the real kicker though.. our 'free' breakfast would have cost 32$!!! We had to sign the receipt and I was floored at the price. It's no wonder there were very few people there (probobly only those who got it free). There is a restaurant on site but I don't know if they cook a 'real' breakfast or not. There was free coffee near the business center in the morning. There is a bar there with a few beers on tap (one is Yuengling) and some alcohol (limited selction, not a 'full' bar).
Checkin/out were both smooth with no problems. We were in an even numbered room on the 6th floor opposite the freeway, so we had no sound concerns.

All in all, I'd really only stay here again if I was not able to get in the Holiday Inn on Union. I've stayed there many times, and even though it's a little outdated, the proximity to Beale more than makes up for it.

Room Tip: I was in 614 which is oppsite the freeway and overlooks downtown. We didn't have any vehicle no...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review, 26 March 2012
Hello and thank you for the review of your recent stay at the Crowne Plaza Memphis Downtown. We are glad that you enjoyed your reward night with us and want to thank you for being a loyal Priority Club member. We certainly appreciate your feedback and hope that you will stay with us again on your next visit to Memphis.
Kind Regards,

Dir. of Sales
Crowne Plaza Memphis Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Memphis Downtown

Property: Crowne Plaza Memphis Downtown
Address: 300 N 2nd St, Memphis, TN 38105-2614 (Formerly Wyndham Garden Hotel)
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 137 Hotels in Memphis
Price range (per night): $172 - $329
Hotel Class:3.5 star — Crowne Plaza Memphis Downtown 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Stay in the heart of historical Memphis traditions at the fully renovated Crowne Plaza Memphis Downtown. Fresh from a multi- million dollar renovation, no detail has been overlooked. Our hotel is within minutes of famed Barbeque and Blues. Perfectly situated between the Memphis Cook Convention Center and Beale Street, the newly renovated Crowne Plaza Memphis Downtown is the ideal location for those in town for business and pleasure. A wonderful compliment to the Memphis city vibe, the updated features bring the excitement of the street right into the lobby of our hotel. Every detail about this distinct hotel has you in mind. Spacious, modern guest rooms with unbeatable views of the Memphis skyline, or St. Jude's Campus and Bass Pro Shop at the famed Pyramid. Our rooms offer efficient, user friendly workspace, free Wi-Fi, as well as refrigerators and in-room safes. A top of the line, exercise facility equipped to meet the most demanding personal workout regimen. Enjoy socializing with colleagues and friends in a newly designed public area that provides quiet seclusion or a multitude of entertainment options to suit every wish, including the newly added Blues Patio fully equipped with cooling mist and fans. Enjoy a bite or a libation in our famous Notes and Provisions. Be sure to say hello to the local mixologist! Don't forget to visit the in-house St. Jude's art gallery and see how miracles happen. As a partner with St. Jude's Research Hospital we have the distinct privilege of supporting them and the pleasure of witnessing the difference it makes. Now you can as well. "Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others." - St. Jude Founder Danny Thomas Whatever the reason is for your visit, you'll experience a new and better way of hospitality at the Crowne Plaza Memphis Downtown. ... more   less 
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Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza

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