We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service Quality”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Crowne Plaza Memphis Downtown
Ranked #22 of 138 Hotels in Memphis
Reviewed 27 March 2012

The front desk staff was excellent, especially Erica. They gave great restaurant recommendations, thanks Mack. The hotel has a great car service that takes you to sites including the Civil Rights Museum. Mr. Taylor and the car service was convient!! The room was clean and I enjoyed the service...I will return.

Room Tip: Ask for a great view of the city, fabulous skyline, a must see
See more room tips
  • Stayed: March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Marsha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded 10 April 2012

Thank you so much for the review of your recent stay at the Crowne Plaza Memphis Downtown. We are happy that you enjoyed your stay and appreciate you taking the time to recognize some of our wonderful staff. We hope to see you again on your next visit to Memphis. Thank you again.
Kind Regards,

Dir of Sales
Crowne Plaza Memphis Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,290)
Traveller rating
Traveller type
Time of year
Language

993 - 997 of 1,290 reviews

Reviewed 23 March 2012

I joined a friend in Memphis for a week's vacation. Hotel staff was friendly, reliable and helpful. We requested move to side not facing interstate and were accommodated. Room was clean and comfortable. Sleeping well was no problem. Shuttle driver to downtown was available, knowledgeable and friendly. Room had good coffee but no fridge. Had dinner in hotel on two nights and chatting with chef was enjoyable. I hope your stay was as pleasant as mine.

Room Tip: Request a room on the side opposite the Interstate
See more room tips
  • Stayed: March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank ladyjane01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded 26 March 2012

Hello and thank you for the review of your recent stay at the Crowne Plaza Memphis Downtown. Thank you for taking the time to provide us with your feedback. We are happy that you had a great stay and were able to utilize our complimentary downtown shuttle. Our Drivers are very friendly and knowledgeable of the City and enjoy providing suggestions and information – we appreciate you recognizing their service. We hope that you will choose to stay at the Crowne Plaza Memphis on your next visit to the area and thank you for staying with us.
Kind Regards,

Dir. of Sales
Crowne Plaza Memphis Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2012

Terrible place. For a 178 U$ rate you would expect a decent breakfast ? You would be in for sore disappointment. The staff seemed only concerned ( almost offensively ) about having you sign the check. You could wait for a long time for your coffee or tea - if someone did come at all to offer help. No fresh fruit - they were always " out of it ".
There was a sign in the room promising the staff would do their best to make your stay pleasurable. This was NOT the case. When I complained to the manager about the lack of common courtesy of the staff, she very cooly suggested I could " move out " . Name Tongela Fleming. I was dumbstruck as I had been talking very calmly. Same reply was given to a friend. Rooms were OK but noisy as they face the highway just one block away.
Very unpleasant experience

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Palh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded 26 March 2012

Hello and thank you for the review of your recent stay at the Crowne Plaza Memphis Downtown. We apologize that you did not enjoy your experience at our hotel. We do pride ourselves on our friendly staff, and appreciate your feedback so that we can strive to improve. If you would like to discuss your stay further, please do not hesitate to call us directly. We hope that you will consider the Crowne Plaza Memphis Downtown for your next visit to the area.
Kind Regards,

Dir. of Sales
Crowne Plaza Memphis Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2012

My wife and I came down for St Patty's for one night on points. The first bone to pick is 15$ for self parking, or 18$ for valet. Pretty pricey for Memphis. The Holiday Inn on Union is only 10$. The hotel is fine overall. Valet took our car and a porter helped us with our bags all the way to the room. If you don't feel like tipping then carry your own bags. I wouldn't say it was in need of any serious updating. The price you're paying for this room is 1) It's a Crowne 2) location -- There is a Holiday Inn Express farther up Union about 2mi from this that is half the price. There is a free shuttle here which we used once to get down to Beale. The other time we just grabbed a cab which park on the street right outside waiting for passengers (note: the cabs will dock you an addl
3$ fee for travel around downtown) as the shuttle was not readily avilable and have people already waiting on it. If neither of those are aviaible, the trolley is behind the Marriott across the screet and runs to around Beale street every 10 minutes or so, and cost something like 1.50 each way, or you can get a pass. The room was fine and clean. No refrigerator but we didn't request a room with one. Typical Crowne amenites. I'm Platinum (I'm going to miss that status) so we got a coupon for free breakfast on Sunday. It was typical buffet stuff - scrambled eggs sitting in a milky sauce, biscuits and gravy, bacon, etc., all sitting in those silver warming domes. We just stopped in to get some juice to drink. Here's the real kicker though.. our 'free' breakfast would have cost 32$!!! We had to sign the receipt and I was floored at the price. It's no wonder there were very few people there (probobly only those who got it free). There is a restaurant on site but I don't know if they cook a 'real' breakfast or not. There was free coffee near the business center in the morning. There is a bar there with a few beers on tap (one is Yuengling) and some alcohol (limited selction, not a 'full' bar).
Checkin/out were both smooth with no problems. We were in an even numbered room on the 6th floor opposite the freeway, so we had no sound concerns.

All in all, I'd really only stay here again if I was not able to get in the Holiday Inn on Union. I've stayed there many times, and even though it's a little outdated, the proximity to Beale more than makes up for it.

Room Tip: I was in 614 which is oppsite the freeway and overlooks downtown. We didn't have any vehicle no...
See more room tips
  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded 26 March 2012

Hello and thank you for the review of your recent stay at the Crowne Plaza Memphis Downtown. We are glad that you enjoyed your reward night with us and want to thank you for being a loyal Priority Club member. We certainly appreciate your feedback and hope that you will stay with us again on your next visit to Memphis.
Kind Regards,

Dir. of Sales
Crowne Plaza Memphis Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2012

3rd room offered was ok, typical chain hotel room, bed comfy, room clean. I understand not all rooms have refrigerators so you will need to state in advance if you would prefer this and also a room on the side of the building away from the interstate. The first room we were allocated had interconnecting door, we didn't want this and were told only other room available was opposite - that was facing the interstate and got the feeling it was complain and we will offer you something worse. However, Darryl did intervene and reallocate us another room on a lower floor, without the interconnecting door.
Also we were not aware until we reached the hotel that it does not have in room safes. If the hotel was full the number of safes available at reception are not sufficient for every room to have one. The hotel states it's policy does not cover valuables left in rooms and should you want to lock cameras and electronic equipment away most of the safe boxes are only a few inches deep.
I thought the breakfast expensive as most hotels offer a complimentary continental breakfast.
Convenient for the trolley, we had a 3 day pass for $8 and used the trolley for our trips to Beale Street, South Main district and the river front loop. We used the hire car elsewhere.
If the hotel decorated its corridors in a lighter colour, installed room safes and fridges and offered a complimentary continental breakfast it would probably get better reviews.

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gaye K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded 20 March 2012

Thank you for the review of your recent stay at the Crowne Plaza Memphis Downtown. We appreciate you taking the time to write your review. I am glad that we were able to accommodate your room requests and that you enjoyed your time in Memphis. Our hotel does its best to honor our guest requests regarding room type and location. I hope that if you visit the Memphis area again, that you will choose to stay at the Crowne Plaza Memphis Downtown.

Kind Regards,

Director of Sales
Crowne Plaza Memphis Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Memphis hotels
0.2 km away
Sheraton Memphis Downtown Hotel
0.6 km away
Comfort Inn Downtown
Comfort Inn Downtown
#4 of 138 in Memphis
955 reviews
1.4 km away
Hampton Inn & Suites Memphis - Beale Street
Show Prices
Show Prices
Show Prices
0.9 km away
Madison Hotel
Madison Hotel
#11 of 138 in Memphis
2,123 reviews
1.1 km away
DoubleTree by Hilton Memphis Downtown
1.1 km away
Holiday Inn Select Memphis - Downtown (Beale Street)
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Memphis Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Memphis Downtown

Address: 300 N 2nd St, Memphis, TN 38105-2614 (Formerly Wyndham Garden Hotel)
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 138 Hotels in Memphis
Price Range: $156 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis Downtown 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Stay in the heart of historical Memphis traditions at the fully renovated Crowne Plaza Memphis Downtown. Fresh from a multi- million dollar renovation, no detail has been overlooked. Our hotel is within minutes of famed Barbeque and Blues. Perfectly situated between the Memphis Cook Convention Center and Beale Street, the newly renovated Crowne Plaza Memphis Downtown is the ideal location for those in town for business and pleasure. A wonderful compliment to the Memphis city vibe, the updated features bring the excitement of the street right into the lobby of our hotel. Every detail about this distinct hotel has you in mind. Spacious, modern guest rooms with unbeatable views of the Memphis skyline, or St. Jude's Campus and Bass Pro Shop at the famed Pyramid. Our rooms offer efficient, user friendly workspace, free Wi-Fi, as well as refrigerators and in-room safes. A top of the line, exercise facility equipped to meet the most demanding personal workout regimen. Enjoy socializing with colleagues and friends in a newly designed public area that provides quiet seclusion or a multitude of entertainment options to suit every wish, including the newly added Blues Patio fully equipped with cooling mist and fans. Enjoy a bite or a libation in our famous Notes and Provisions. Be sure to say hello to the local mixologist! Don't forget to visit the in-house St. Jude's art gallery and see how miracles happen. As a partner with St. Jude's Research Hospital we have the distinct privilege of supporting them and the pleasure of witnessing the difference it makes. Now you can as well. "Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others." - St. Jude Founder Danny Thomas Whatever the reason is for your visit, you'll experience a new and better way of hospitality at the Crowne Plaza Memphis Downtown. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with lastminute.com.au, Agoda, Expedia APAC, Wotif.com, Hotels.com, Hooroo Pty Ltd, HotelQuickly, TripOnline SA, getaroom.com and Cancelon so you can book your Crowne Plaza Memphis Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing