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“Best holiday break ever :)”

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Crieff Hydro Hotel and Resort
Ranked #3 of 3 Hotels in Crieff
Certificate of Excellence
Reviewed 3 April 2012

Would just like to say that I recently stayed at the Hydro & I had the best holiday ever. The staff were so friendly and helpful, the meals were great and it was so child friendly, with a 16 month old daughter this was great as it was a holiday for both of us. I will definately recommend the Hydro and hope to come back for a break in the future. I'll never forget it. Thanks

Room Tip: Single room had more than enough room for me and my daughter and great view of swing park, was place...
  • Stayed: March 2012, travelled with family
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Thank Stacy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrieffHydro, Guest Relations Manager at Crieff Hydro Hotel and Resort, responded to this reviewResponded 4 April 2012

What a brilliant review Stacy M! We’re thrilled that your best holiday ever has been here at the Hydro and it’s great to know that you and your daughter have such lovely memories of your visit. Do please recommend us to all your friends and family and make sure you both come back soon to see us all soon.

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3,242 - 3,246 of 3,898 reviews

Reviewed 31 March 2012

We stayed in Crieff Hydro for one night which enough for us.This was a gift from our daughter ,& we were so disappointed .The service in the Meikle Restaurant is unacceptable.We booked our meal for 7.15p,.om arrival we were each given a glass of water,the menu,then ignored for 30mins.I had to approch a waiter & ask to have our order taken.We then had our starter,waited on dirty plates to be moved then main meal, our dirty plates then sat for 25mins,again I had to approach staff to ask to have these plates removed & to have the sweet menu,again we waited on the menu which was eventually dumped on our table & I mean DUMPED.The waitress could not get away fast enough to talk to other clients.Our tea & coffe then arrived before the sweet.We were made to feel like second class citizens,the waiter obviously forgot we were there but to be honest they are the most unfriendly staff to be working in a restaurant.On checking out .we did inform reception that we were not happy with the service,we then spoke to a deputy manager who totally agreed we should not have been subjected to this service,he did say they had been very busy but they were not overly busy at 7.15.He did offer us lunch ,but this was unacceptable as we were checking out.I am not the first person to complain about the service in the Meikle,as is obvious by the reviews it is getting.My daughter also had to complain on her last stay.I fully expect the manager to reply to this as usual & say they will learn by their mistakes but this does not seem to be happening.We definitely will not return to Crieff Hydro because of the way we were treated & will not be recommending it to anyone.

  • Stayed: March 2012, travelled as a couple
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Thank shakin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrieffHydro, Guest Relations Manager at Crieff Hydro Hotel and Resort, responded to this reviewResponded 4 April 2012

We read your review with a very heavy heart shakin and we’re all desperately sad to have disappointed you, particularly as your stay was arranged as a gift. The service you describe isn’t acceptable at any time and we’ve addressed this in light of your review. It’s really important to us that every visitor to the Hydro feels special and it’s very clear that we failed miserably on this occasion. We’d appreciate the chance to talk to you about this personally if you’d like to get in touch.

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Reviewed 30 March 2012

The best thing about the hotel was the kids club and the activities in and around the hotel for the children (adventure play park, putting, garden tennis). It is most definitely a family hotel and not for a romantic break! The swimming pool - again fantastic for kids but extremely busy at all times during the day with kids in the spa and sauna too! Food is good enough quality. 

Negatives - pool was dirty, I heard a few people comment on this - could feel grime and clumps of dirt on pool floor but again it was packed with kids do couldn't be helped. Hotel was very busy during our stay (march) and was very understaffed. Our wait for dinner was 1 hr 20 mins between starter and main course, with staff buzzing about like crazy. Queue for breakfast 15 minute wait with staff running about clearing tables. 

  • Stayed: March 2012
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Thank Kate_231176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrieffHydro, Guest Relations Manager at Crieff Hydro Hotel and Resort, responded to this reviewResponded 4 April 2012

Thanks for your considered review Kate_231176. It’s great to hear that you enjoyed the Kids Club and various activities during your visit. You’re right - it’s very lively here at the Hydro during the school holidays, so maybe not the best time to enjoy a romantic break! We’re sorry for the delay between courses in the Restaurant. Looking at the diary, it’s clear that the bookings should have been staggered more, which will happen from now on. We've ordered a new part to filter out the sand that you felt underfoot in the pool. Hope you’ll be back soon to see the improvements in both areas.

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Reviewed 30 March 2012

Stayed in a studio apartment with my husband for a weekend break.
The studio is clean, modern and has plenty of space for 2 people, although the lounge has the most uncomfortable seats ever!
Each studio has allocated parking although someone had already parked in our space when we arrived, there's lots of alternative parking areas though.
Took a walk around the woodland area which gives wonderful views over Perthshire.
Used the Brasserie restaurant on the first evening. Have read a lot of negative comments about the food here but we both found it to be good, not outstanding, but not as bad as some of the reviews make out.
Our only complaint was the number of kids running about the place, bumping into tables, shouting and screaming. I know this is a family resort but the restaurant areas are large enough to be able to segregate families with kids and those without. This isn't done though.
Used the snooker room in the evening, which costs £1 every 14 minutes.
Breakfast was an even louder affair. A lot more screaming and crying in the Miekle restaurant which is an even bigger area but again no thought was given to who was sat where.
Use the Segways the next day, excellent instruction and well recommended.
Couldn't cope with going to the restaurant and battling the kiddie onslought the second evening so just had a sandwich in the garden room.
Glad to get home for some peace and quiet.

Room Tip: Don't expect a romantic weekend - it's full of loud and screaming kids. Great for families...
  • Stayed: March 2012, travelled as a couple
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Thank suziepq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrieffHydro, Guest Relations Manager at Crieff Hydro Hotel and Resort, responded to this reviewResponded 4 April 2012

We appreciate your candid review suziepq. While some people love the energy all the children bring to the Hydro during the school holidays, others might prefer to seek the quieter areas within our 900 acres to relax. It’s great that you enjoyed the woodland areas and the outdoor activity centre and we’ll pass on your lovely comments to our Segway Instructors. Here’s hoping that we can welcome you back at a quieter time, when you can enjoy more of the scenic Perthshire views.

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Reviewed 29 March 2012

Just back from a trip to Crieff Hydro with my friend and 5 children between us!! We stayed in the self catering cottages although when we got there it was an amazing large house with a Turret and a fabulous layout. All mod cons and completley immaculate. There was a childrens play area right next to it which was fantastic as although it is only March we managed to pick the week where temps were reaching 21!!.The hotel is amazing beautifully decorated all staff were lovely we asked a chap where we could find the Big Country childrens club and he walked us right to the door which was a good bit away lovely guy. The childrens club was fabulous all of our kids ranging from 3 to 8 yr olds absolutley loved it . there are 3 hour sessions offered 3 times a day staff were fabulous with the children we had breakfast over looking the building they were in and saw the staff taking them over to a lawn to play games with them and they all had on their tabards it was so cute to watch your kids thoroughly enjoying themselves. Children who attended this eat free from 4 to 6pm you took them to an area where there was a childrens buffet and the choice was amazing and the food was delicious for them at lunch time there was a packed lunch provided for them also free of charge. We had a wonderfull time and I cant wait to book up again!. before going I had read some terrible reviews on this site and I am so glad I didnt listen because I thought it was off the planet!. If I could say anything it would just be that the food could be improved for the adults at lunch there was quite alot of prepacked sandwiches and things but I felt for how lovely the place was like a cold buffet salad bar etc would have been better. I am sure you would have had a lovely meal in the Miekle restaurant but we just felt it looked a bit too grand just for a lunch but no other complaints at all it was wonderfull and it website does it no justice!

Room Tip: For a large family I would definitley reccomend a self catering cottage.
  • Stayed: March 2012, travelled with family
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Thank campbell792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrieffHydro, Guest Relations Manager at Crieff Hydro Hotel and Resort, responded to this reviewResponded 4 April 2012

We loved reading your review campbell792. You’ve managed to capture the spirit of the Hydro brilliantly in a few breathless sentences and we’re all chuffed that you had such a great time! You certainly packed a lot into your visit and the fabulous Spring weather was an unexpected bonus! Thanks for your glowing report and here’s hoping you’ll all be back to see us again soon.

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Additional Information about Crieff Hydro Hotel and Resort

Address: Ferntower Road, Crieff PH7 3LQ, Scotland
Phone Number:
Region: United Kingdom > Scotland > Perth and Kinross > Crieff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 3 Hotels in Crieff
Price Range: $136 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crieff Hydro Hotel and Resort 4*
Number of rooms: 254
Official Description (provided by the hotel):
Arguably the most comprehensive family resort in Scotland, 4 star Crieff Hydro is centrally located in its own 900 acre estate with an unrivaled range of leisure pursuits for all ages. Choose from over 40 on-site leisure activities and take advantage of inclusive daily childcare for 2-12 year olds in the 700m2 kids club. Extensively redeveloped from top to bottom, Crieff Hydro is only an hours drive from both Glasgow and Edinburgh. ... more   less 
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Also Known As:
Crieff Hydro Hotel Crieff
Crieff Hydro Resort
Crieff Hotel Hydro
Crieff Hydro Scotland
Crieff Hydro Hotel And Resort Scotland

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