Myself and my friend booked a 5pm big deal for this hotel which was £99 for bed and breakfast and a spa treatment. We booked to go on the 17 Feb and booked our spa treatments. This was a birthday treat for myself.
We set off on the 17th Feb to the hotel and whilst on route we were in car accident whereby most myself and my friend were taken to hospital and the police contacted.
My friend has a broken hand and i had seat belt and whiplash injuries resulting in us not getting released from hospital until 7.30pm at night.
My friends mum contacted the hotel straight after the accident to let them know that we would not be able to come and she was told that it was company 'policy' that we had lost our booking and would not be allowed to change the date or get a refund. We had lost our money.
After being released from hospital and told this information i contacted the manager of the hotel who informed me that this was indeed correct and we would not be entitled to anything.
Considering our horrific experience we were shocked and disgusted with the hotel for not being more sympathetic or understanding.
We appreciate that they lost the room for the night but this was completely outwith our control and we made sure we contacted them as soon after the accident as we could even though we had other things to contend with.
Would not recommend this hotel. I obviously never got to experience the hotel itself but on service and customer care alone it severely was below standard.
- Official Description (provided by the hotel):
- If you are looking for great Scottish hospitality, award-winning food, stunning countryside and a luxurious country retreat, Knock Castle has it all. You could be in search of a quiet meal out together, a weekend break in the heart of Scotland, an unrivalled wedding venue or a great place for business - you’ll find we offer exactly what you require and real value for money. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia APAC, Hotels.com, Odigeo, Wotif.com, lastminute.com.au, Agoda and Evoline ltd so you can book your Knock Castle Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Knock Castle Hotel Crieff
- Knock Castle Hotel And Spa
- Knock Castle Hotel & Spa Crieff, Scotland