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Holiday Rental House -
4 Bedrooms, 2 Bathrooms, Sleeps 7
Isle of Portland, Dorset, England

Reviews from our community

Average - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Sandra S
Northampton, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Extremely poor”
Reviewed 7 September 2014 for a stay in September 2014
person found this review helpful

This property is very misleading as to location and the standard of cleanliness is very poor.
We arrived to a dirty J cloth on our bedroom floor, stained toilet, peeling paintwork, an outside patio area in need of painting, light bulbs not working, an oven which obviously had not been cleaned in months. We had to contact the owner who came to the property and attempted to clean the oven.
When we spend this amount of money we expect to go to somewhere that is as good as, if not better than we have at home. This was certainly not the case.
Very, very disappointed and we will be taking further action to ensure that this property is greatly improved.
Will not be returning!

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Travelling group: Friends
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Sep 2014
Many thanks for taking the time to provide us with your comments and we are sincerely sorry for the issues encountered during your stay at Elizabethan House.

We take all comments such as this very seriously and have looked into these issues with the property owner. We understand that there are cleanliness issues at the property and the property owner has agreed that there are areas which need urgent attention, which will be addressed to ensure that future guests will not face any disappointment. We have also raised these issues with our Quality Assessment Team who will ensure that the standards expected by our guests are met.

Although we are always disappointed to hear that a guest has not been fully satisfied with their Blue Chip Holidays experience, we are pleased that following your contact with our customer care team, we were able to find a resolution for your complaint that you were happy with, and we hope this experience does not deter you from booking with us again in the future, where we are sure that we will be able to meet if not exceed your expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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