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Review Highlights
An amazing, relaxing enviroment to visit.

The ambiance and staff are wonderful. If you want a relaxing place to get wonderful customer... read more

Reviewed 18 June 2018
Zac T
,
Johnson City, Tennessee
Best massage for couples

We stayed at the hotel after having a couples massage at the spa. This was the best couples... read more

Reviewed 21 August 2017
Roger S
via mobile
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Reviewed 18 June 2018

The ambiance and staff are wonderful. If you want a relaxing place to get wonderful customer service, this is the place.

Thank Zac T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

We stayed at the hotel after having a couples massage at the spa. This was the best couples massage my wife and I have had. They worked areas like the lower back and the hip which most spas do not do. The room was set up perfect for the couples massage. If you have a chance it is well worth the visit and time for a massage.

Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2017 via mobile

I had, for the first time, a diamond microdermabrasion facial & eye treatment done here. The lounge was very classy. Relaxing. Dimly lit. The ambience was quiet, peaceful. Sandy was absolutely amazing. She took in my facial history & adjusted the treatment accordingly. It was lovely to just be able to enjoy the quiet & not have someone tacking their head off. She quietly answered any questions I had, but left it at that. Since I've never had this done before I cannot compare it to what is "normal". All I can say is it was very special & I thoroughly enjoyed it.

Thank joyhope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2017

The Spa is located on the ground floor of the Carnegie hotel, one floor below the reception area. I discovered it too late on the morning of our checking out, so too late for any spa treatment.
But I did have a little time to spend in their cute small store and purchased a nice bathing suit cover that came in handy in the Florida resort days later.

1  Thank Wenovo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2017

My husband and I booked a couples massage for an anniversary treat. Neither one of us had ever had a massage before, and we had heard that Austin Springs was one of the best places to go. Neither one of us felt like we got a good massage, and it was not relaxing or helpful to either one of us. I have since had other wonderful massages elsewhere. I guess your experience at Austin Springs would depend on what massage therapist you were seeing.

1  Thank Kimberly O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2017

Do not get the packages If you are looking for a good massage and facial that would be actually helpful. The massage was not deep and therefore not helpful. They used hot stones that burned me. The facial dose not include extraction which is basically moisturizing and massaging your face.

THE Manicure was awful. I wish I had a picture that I could show you. I could have done a better job myself. When I asked for reimbursement the manager refused to give my money back or at least give me a gift card to come back. They said you have to come back tomorrow to fix it. Of course I could not go back until the next weekend and they did not care.

Thank Elham Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2017 via mobile

First visit to this spa. An unexpected high quality spa in the heart of Johnson City. Had a couples massage with my husband for our anniversary. Nice quiet environment with low light throughout. Dry sauna-very small. Robes & sandals provided, as well as lockers. Massage therapists very good. Swedish style unless you pay an up charge & schedule ahead for stones, etc. Full service spa. Lots of packages to choose from. We had an overall great time. Did not feel rushed. Everyone was very professional & discrete.

Thank loisp297
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2016

the staff totally rocks and definitely makes the experience all about pampering you and making sure your time spent is relaxing and awesome.

Thank 2oaktree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2016

I throughly enjoyed my treatments at this hotel spa. It was very relaxing, clean and peaceful. Pedicure the first day, facial with Eminence products the second. The facial was hands down, the best I've ever received. Professional technician and the products work. Per my daughters reaction when we met afterward the change in my skin was noticeable for the better. I am sold on the Eminence products. I will not hesitate to return to this spa when I am in the area.

Thank Teasnob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2016 via mobile

I had the best massage ever! I wish I lived closer so I could come see Heather more often! Great atmosphere. Changing station, lockers, sauna, cucumber water, hot neck wrap! Amazing!

Thank Scarlet n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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