I was just on my vacation celebrating our 25th Anniversary out in Tennessee, a dream trip for me. Throughout my trip I had encountered some of the nicest people I have ever met! Not ONE rude person at any tours (and we did many!!) or restaurants we ate at UNTIL day 8 when we went to Loretta's ranch in Hurricane Mills. I had always wanted to visit here and was so excited. We had a buy one get one free from my Entertainment book. I also had the online digital version that all you had to do was show the clerk your phone and that was it. Well, big problem as soon as you get into the little store to buy your tickets for the tours, you lose cellular & wifi reception!! They told me they had never heard of Entertainment books or those coupons and I told them I had 2 of them so they do exist. They weren't going to honor without seeing the coupon..they told me to go walk around and bring it up when I could find reception, but they said it's hard to do. I finally did, but by the time I got back in the store the reception was gone again. They called a manager/supervisor and she too was not aware of the coupon. I couldn't believe it!! I went back out got reception then took a photo of my 2 vouchers (one for us and the other for our friends traveling with us to use. I took my camera back in with me, Tommy was NOT happy or courteous at all. It was the FIRST experience of complete rudeness. He told me next time you come be prepared and print your voucher up. I was taken back!! I said very kindly to him "why would I print up a MOBILE voucher, I paid for the digital book so that I would not have to hassle with printing while traveling. He gave out an exasberated under the breath comment I could not hear clearly. He reluctantly ended up selling me my ticket but refused to honor the other one for the other couple with us (mind you this is a totally separate voucher!!). My friend came out very upset that he refused her and when she said forget it I am just not doing the tour, he commented to the employee working along side him "typical foreigners!" Wow!! She was humiliated and so I went back in and he didn't believe me that I had 2 vouchers and that the manager told me that both would be honored if I can show the photo. So I showed him the 2 photos again,and I even told him "sir, I am not being dishonest, I am just trying to use my entertainment.com vouchers that I paid to use. They do exist. The man in the store his name was Tommy. Knowing the personality that Loretta has and how I would think she would want her guests to be treated and spoken too was like what I had experienced throughout Tennessee...so I was surprised they had someone like him working there with the guests. Our tour guide on the other hand, was very sweet. The ranch is beautiful!! After our tour I wanted to shop, but I wouldn't go back in that store to buy souvenirs like I had planned because Tommy was still in there.
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