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“Mediocre, did not offer what it said, front desk man from India was very rude an”

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Super 8 Crossville TN
Ranked #3 of 12 Hotels in Crossville
Certificate of Excellence
Reviewed 24 June 2005

We just recently stayed at the Super 8 Motel in Crossville, Tn. When we checked in at night the lady at the front desk was helpful and polite. The room was not deluxe but I didn't expect it to be. When we requested an hour later check-out time the next morning the Indian man at the front desk grudgingly agreed and told me if I was not out by noon we would pay. I agreed and was very polite. He rudely stated several times that I would have to pay if any later. I agreed. The info in the room had stated a late check out could be arranged at no problem. I was only asking for an extra hour. He was surly and rude. I continued to be polite and thanked him explaining my child had been up all night feeling sick. He showed no sympathy, just kept repeating that I would pay if we left a minute after noon (the regular check-out time was 11 AM). The breakfast bar was closed before they had advertised and there were no coffee makers in the rooms as advertised. I went down with one load of luggage at 11:45 and he rudely reiterated about the money to be paid if I was late. I politely inquired if there was a buggy cart to whichk he said they only had one, he did not know where it was and I needed to go to the different floors and look for it. When I came back to my room (minus the cart I could not locate) my key did not work and I could not get back into my room to retrieve the rest of my belongings. A very nice clean up crew, lead by an Indian woman opened the door for me and said he must have cut off my key. They also looked for the cart and were very helpful and apologetic. When I finally went down at noon I asked the rude man if there was anything else I had to do to check out...he rudely shook his head and when I said, "Thak you"...he only grunted. He was obviously only interested in making $$$ and not in customer service. If this is the owner I would surely not want this Super 8 to be included in their chain. I will not be going to Super 8 any more and will inform friends to steer clear. It certainly does not deserve a 2 rating under this manager and they should offer what they promise. The man definitely could use some hotel manners classes or whatever is offered. So, you've seen the last of me and my family.

11  Thank Nakanawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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427 - 430 of 430 reviews

A TripAdvisor Member
naples, fl
Reviewed 3 September 2004

Highly recommend. Clean, everything working and attractive. Up to date everywhere. Good price. Very nice management. Pet friendly. I will stay here again

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 5 August 2004

Excellent property, fairly new! Room size was nice! Clean, clean, clean!!! Absolutely no complaints, would definetely return again in the future!

1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2016 via mobile
Google Translation

Stayed: November 2016
Thank lumendoza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Super 8 Crossville TN

Address: 2543 E First St, Crossville, TN 38555-4661
Phone Number:
Region: United States > Tennessee > Crossville
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Crossville
Price Range: $96 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Crossville TN 2*
Number of rooms: 48
Official Description (provided by the hotel):
Recipient Of The 2014 TripAdvisor Certificate of Excellence Award and Pride of Super 8 Award. Close to Upper Cumberland Plateau, Winery and Nascar Outlet. Super 8 Crossville hotel near Cumberland Mountain State Park is centrally located off Interstate 40. Our Crossville, TN, hotel is minutes from the many outdoor recreational activities in the area. Before heading out on your adventures, enjoy free continental breakfast. Connect to our free Wi-Fi Internet access or, on a warm day, swim in our outdoor pool. Our Crossville, TN, hotel offers Jacuzzi suites, and kids 17 and under stay free with an adult. ... more   less 
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Also Known As:
Super 8 Motel Crossville Hotel Crossville
Super Eight Crossville
Super 8 Crossville
Crossville Super 8
Crossville Super Eight

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