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All reviews lookout mountain taco bell cracker barrel cinnamon rolls room was clean front desk ruby falls pancake maker incline railway would stay here again free breakfast indoor pool yogurt one night stay biscuits and gravy short drive staff was very friendly
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Reviewed 31 March 2018

The hotel appears to be maintained and the decor is not dated. Parts of the common areas do show a little wear (scuff marks, bubbles in the wallpaper and carpet). I was surprised to find the rooms a little small and more power outlets would have been nice. The room did come with a large refrigerator and small hair dryer. A small microwave was available near the dining room. The exercise room had 3 machines but only the elliptical worked. Breakfast was satisfactory (pancakes, cinnamon rolls, sausage links/patties, yogurt, hard boil eggs, small cereal selection, instant oats/grits and cheese omelettes that remind of something you microwave from the grocery store freezer selection). I did not find breakfast to be anything worth bragging about or something that sets it apart from Hampton Inn or Sleep Inn. Although it is on the outskirts of town, downtown Chattanooga is relatively close. Lookout Mountain attractions are a few minutes away. Driving distance should not be a deterrent. In general, I have no complaints. I just expected Holiday Inn to be a step above Hampton Inn or Super 8.

  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
1  Thank worth-voyageur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded 4 April 2018

Dear worth-voyageur,

Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback.

I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest.

We hope to see you again soon during your next visit to the area.

Sincerely,
James H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

I really enjoyed our stay at this hotel. We booked last minute through Expedia which was the same pricing as the AAA discount at the hotel. We were on the 4th floor and the hotel was booked to capacity. I only heard our neighbors once. There is some highway noise however. I am a very light sleeper. Annoyingly light. You can hear lots of car noise. The AC/heat has a "constant fan" option and I slept great after that was turned on. If only they could do something about the loud slamming doors in hotels. God forbid people actually shut their door and not let it slam behind them. This hotel is right next to a Cracker Barrell and a Taco Bell if that's your thing. We are vegetarians so we drove the 4 miles downtown to a plethora of great restaurants. This hotel is close to everything. Rock City was only a 15 minute drive. The hotel also has coffee in the lobby 24/7 which I enjoy. Also sometimes they have out chocolate chip cookies.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank smcgal02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded 28 March 2018

Dear smcgal02,

Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback.

I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest.

We hope to see you again soon during your next visit to the area.

Sincerely,
James H

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Reviewed 21 March 2018

My family and I were travelling to Disney for a vacation and we needed a place to stay for a night. Well, after a short stop at another facility we made our way here. Oh what a wonderful place this was! It all began at the front desk, the two attractive young ladies were extremely helpful and very nice. One helped me while the other helped another gentleman who had stopped for his share of "niceness". The room that we got was SPOTLESS! Very well maintained and clean. White glove test? hah, no need at this place.
Then it was time for breakfast. Oh, I couldn't wait for this. I was famished. An absolutely great breakfast was waiting for me near the front desk. When I got done with my share of that wonderful buffet, I walked back to my room to find the check-out papers had been completed and I happily read how much it cost. To my surprise it was VERY affordable. I'm coming back there again, I assure you that!
What? No I don't write reviews for a living, I just stayed at a Holiday Inn Express!

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank fyreteach1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded 22 March 2018

Dear fyreteach1,

Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback.

I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest.

We hope to see you again soon during your next visit to the area.

Sincerely,
James H

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Reviewed 12 March 2018

We have stayed in Holiday Inns all over the world and this one we would put in our top 10 for service and cleanliness. The breakfast was also very good. The front desk staff was very helpful and thanked me for being a long time priority club member. Gave us a real nice room upgrade.

  • Stayed: February 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank shark769
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded 15 March 2018

Dear shark769,

Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback.

I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest.

We hope to see you again soon during your next visit to the area.

Sincerely,
James H

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Reviewed 6 March 2018

This is our third stay at this hotel. Once in a Suite and the other two times in a standard accessible room. This room was large enough for everything we needed to bring in for a night and we still were able to move both a wheelchair and myself around without running into each other, The hotel is close to several restaurants and a Walmart. If you have time Ruby Falls and Lookout Mountain are minutes away.

Room Tip: Our accessible room for the night was 422.
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this reviewResponded 8 March 2018

Dear MinnesotaPhotoguy,

Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback.

I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest.

We hope to see you again soon during your next visit to the area.

Sincerely,
James H

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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