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Reviews (586)
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Traveller rating
358
163
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10
7
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358
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10
7
Show reviews that mention
All reviewslookout mountainfront deskruby fallsroom was cleanwould stay here againwafflesfree breakfastnice breakfastbreakfast staffthe breakfast areagreat place to stayroad noisethe general managerstayed two nightsvery nice staywaffle houseshower curtain
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13 - 18 of 586 reviews
Reviewed 29 March 2018 via mobile

We spent the night traveling home from Florida. Excellent facility with quick check in. It had been renovated since our visit last year. Room was clean and ample staff available. The hot breakfast was very good. Highly recommended!

Stayed: March 2018, travelled as a couple
Thank Bonnie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFairfieldCHATF, General Manager at Fairfield Inn & Suites Chattanooga I-24/Lookout Mountain, responded to this reviewResponded 30 March 2018

Thank you for taking the time to review our hotel and thank you for being a repeat guest! I am so glad you like out renovation! We are so glad to be finishing up this project. We hope to see you again real soon! Safe travels.

Jeff Hollis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2018

Our room was nice and clean, we had a king suite. No problems! Friendly staff, Matt checked us in, very nice and polite. They are doing some construction in the lobby area but we knew that going in. Breakfast was fine and I would recommend this hotel when in the Chattanooga area. Real close to Ruby Fall & Lookout Mountain. Downtown is close, too!

Room Tip: Ask for a room with a view of Lookout Mountain, not room 216, you would see only a brick wall!
  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank tagent22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFairfieldCHATF, General Manager at Fairfield Inn & Suites Chattanooga I-24/Lookout Mountain, responded to this reviewResponded 18 March 2018

Thank you for taking the time to review our hotel! We appreciate your business and hope to see you again real soon. Safe travels!

Jeff Hollis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2018 via mobile

The hotel is located close to many attractions like Ruby falls and the lookout mountain.
Recently refurbished, everything looks very clean.
Refurbishment was ongoing when we checked in, but we were not inconvenienced at all well.
Good breakfast buffet.

Stayed: February 2018, travelled with family
Thank saif2707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFairfieldCHATF, General Manager at Fairfield Inn & Suites Chattanooga I-24/Lookout Mountain, responded to this reviewResponded 13 February 2018

Thank you for taking the time to review our hotel and for the kind words. We appreciate your business and hope to see you again real soon!

Jeff Hollis
General Manager

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Reviewed 15 January 2018

Smelled like weed and front staff said nothing it was down hall and coming in our room. Very unprofessional!! Would not stay again. Ripped furniture and very outdated. Not close to city. Thought that for family this room would be great. Broken down furniture that was ripped and dusty.

Stayed: June 2017, travelled with family
Thank Melissa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFairfieldCHATF, General Manager at Fairfield Inn & Suites Chattanooga I-24/Lookout Mountain, responded to this reviewResponded 16 January 2018

Thank you for bringing this to my attention. I would like to speak with you further about this matter. We take matters like this very seriously and I wanted to find out if this was reported. Please feel free to contact me at 423-664-4222 or by email at jhollis@vhghotels.com. We would like the opportunity to make this right. Thanks for your business.

Jeff Hollis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2018

The room seemed clean, nice pool, the staff at the desk was friendly and helpful, but black mold in the bathroom. It's inthe grout of the tub and up on the walls too. Yuck.

I will not stay here again.

Stayed: January 2018, travelled with family
Thank Alexa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFairfieldCHATF, General Manager at Fairfield Inn & Suites Chattanooga I-24/Lookout Mountain, responded to this reviewResponded 8 January 2018

Thank you for taking the time to review our hotel. Thanks also for bringing this to my attention. I have brought this matter to my Housekeeping team and we are getting this issue resolved immediately. We apologize for any inconvenience this may have caused and we would appreciate the opportunity to better serve you in the future. Thank you for your business.

Jeff Hollis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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