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Reviewed 16 February 2017

My husband and I travel together for business frequently. We ended up selecting the Sheraton next to the Sioux Falls Convention Center for convenience. We walked into the beautiful atrium style lobby with serene sounds of waterfalls. Staff greeted us upon arrival with a friendly smile. We were surprised with an upgrade to the Executive Floor, which was lovely. The room was very clean, spacious and well furnished. The bed was delightful and very comfortable. Breakfast each morning was well staffed and plentiful. Overall a wonderful stay and experience. We will be back and will certainly recommend it.

Date of stay: February 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Nicole A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 February 2017

Stayed here 4 nights while attending a trade show. Check-in & check-out went fine.
The room was the typical large chain hotel room, nothing special. I did think the room smelled a little musty like it hadn't been aired out in a while. The bathroom was nice size, you didn't fine like you were in a closet. The shower flow was somewhat wimpy.
The Wi-Fi worked fine. Limited selection of cable channels, a lot of local channels it seemed.
I did eat several meals at the hotel. Of course breakfast, pretty typical, the buffet was nothing special for your $15. Ate dinner there the first night. Had the pock chop, it was tender and pretty good, the baked potato was cold and tuff, all the others in my party that had baked potatoes also said the same about theirs. The lunches were ok, the cheese burger w/steak fries was good, and I had the flat bread pizza and it was good. The meal prices are high, and the bar prices are even higher, $5.25 for a domestic bottle of beer!
I guess you're paying for the convenience of the walking distance to the arena next door.

Date of stay: February 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank John A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KarieSheraton, General Manager at Sheraton Sioux Falls & Convention Center, responded to this reviewResponded 15 February 2017

Hi John,
Thank you for taking the time to complete a review of your recent stay at the Sheraton Sioux Falls. It is our goal to provide a positive and memorable guest experience. I apologize that we fell short of meeting your full expectations. I have reported the issues mentioned to the appropriate departments. I appreciate you taking the time to detail your visit. Should your travels bring you back to the area, I hope you will consider giving us another opportunity.

Sincerely,
Kraig Pomrenke- GM

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Reviewed 26 January 2017

We are Starwood Preferred Guests. We were upgraded to 6th Floor Club level at no charge.

Was nice to have the complimentary apps/drinks during happy hour in the 6th floor club level lounge. Stocked water and sodas.

Ordered room service. Food was fine, nothing to write home about.

Hotel overall was very nice. Would stay again.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank 767susanb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 27 January 2017

Susan,

Thank you for sharing your experience at the Sheraton Sioux Falls & Convention Center through the Guest Satisfaction Survey.

As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,

Kraig P.- General Manager

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Reviewed 19 January 2017 via mobile

Our stay was nothing short of perfect. To start off the front desk to care if all of our needs and as I was late for a wedding so he had the bell hop take care of it. The room was clean and the beds were great. Everything you expect for a Sheridan and as it was New Year's Eve were very busy. The morning breakfast was 15.99 and was like a free breakfast in a motel

Date of stay: December 2016
Trip type: Travelled with family
1  Thank 0814dan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 20 January 2017

Thank you for staying with us and we are happy you enjoyed your room. I will share your feedback with our staff. Hope you visit us again.

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Reviewed 16 January 2017

Good Hotel. Meet our expectations from start to end. Hotel was clean and rooms had space for people to hang out. Staff was very friendly and provided great advice on where to get some food. If were in an event in Sioux Falls again would no doubt try to stay here.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank cornhusker34
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 16 January 2017

Cornhusker34,
Thank you for staying with us and taking the time to complete a review. We depend on feedback from our guests to create a memorable experience for all. I will share your kind words with our staff. We hope to see you again on a future visit to Sioux Falls.

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