Staff at this hotel are not courteous or thoughtful.
My family and I were on vacation at Rapid City this past July 4th weekend. We arrived to Rapid City 7/1/11 night. I had made reservation on priceline.com and we were given reservation at Travel Lodge at 1313 Lacrosse St, Rapid City for 3 nights.
When we arrived at the hotel the clerk checked us in. When we opened the room door we realized that there was only one queen bed in the room. Our party had 4 people, (2 Adults and 2 Kids). We went back to the reception and the Supervisor that night(John)said that he had no other rooms to offer us. We had traveled from Iowa which was a 10 hour car ride. Kids were very tired including the adults. I called priceline several times, and I was told that they could not help us as it was at the discretion of the hotel Travel Lodge. Priceline staff did call and speak with the supervisor John.
Then the supervisor also told us that he could not let 4 of us stay in that original room they had given to us, now that they were officially aware there were 4 people in the party. The clerk who checked us in, did give us room access cards although she knew there was 4 of us. But the supervisor did not let us check in and was not at all helpful. I did also offer to pay more for a room with 2 beds. Despite that they did not help us, and we were stranded, tired and already had wasted 1 hour at Travel Lodge. Then the owner of the Travel Lodge property arrived and he admitted that they did have rooms for that night with 2 Queen beds. He said that if we did not take the room with the one bed it would not be his loss as he will still get the money. Of course if we took that room only 2 out of 4 of us can stay and he knew we would not be able to take that room. He was quite derogatory and almost laughed at our plight. We also felt that since we were of darker skin we may have been ill treated at that Travel Lodge. Hopefully, I am wrong as racial discrimination is not acceptable in any form.
The staff at Travel Lodge were dishonest and rude, and did not help us although they knew our difficult situation. The supervisor John could have easily offered us rooms for that night as they did have availability which we found out after the owner of the property arrived, but he did not do that. They knew they would get their money for that room even if we did not check in as we had booked through Priceline.com which means we had already paid. The owner also told us that he can easily give away that room for a higher price as there was high demand during July 4th weekend, which truly made us gasp with horror.
We then had to stay at Days Inn and ended up paying $150 per night which was additional expense to us.
I am writing this review as I do not want any other family to go through a nightmare like the one we experienced.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia APAC, Wotif.com, Hooroo Pty Ltd, Hotels.com, lastminute.com.au, TripOnline SA and Evoline ltd so you can book your Rodeway Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Dakota Pines Rapid City