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“Nightmare”
Review of Rodeway Inn

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Rodeway Inn
Ranked #46 of 51 Hotels in Rapid City
Humboldt, Iowa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nightmare”
Reviewed 14 July 2011

Staff at this hotel are not courteous or thoughtful.

My family and I were on vacation at Rapid City this past July 4th weekend. We arrived to Rapid City 7/1/11 night. I had made reservation on priceline.com and we were given reservation at Travel Lodge at 1313 Lacrosse St, Rapid City for 3 nights.
When we arrived at the hotel the clerk checked us in. When we opened the room door we realized that there was only one queen bed in the room. Our party had 4 people, (2 Adults and 2 Kids). We went back to the reception and the Supervisor that night(John)said that he had no other rooms to offer us. We had traveled from Iowa which was a 10 hour car ride. Kids were very tired including the adults. I called priceline several times, and I was told that they could not help us as it was at the discretion of the hotel Travel Lodge. Priceline staff did call and speak with the supervisor John.
Then the supervisor also told us that he could not let 4 of us stay in that original room they had given to us, now that they were officially aware there were 4 people in the party. The clerk who checked us in, did give us room access cards although she knew there was 4 of us. But the supervisor did not let us check in and was not at all helpful. I did also offer to pay more for a room with 2 beds. Despite that they did not help us, and we were stranded, tired and already had wasted 1 hour at Travel Lodge. Then the owner of the Travel Lodge property arrived and he admitted that they did have rooms for that night with 2 Queen beds. He said that if we did not take the room with the one bed it would not be his loss as he will still get the money. Of course if we took that room only 2 out of 4 of us can stay and he knew we would not be able to take that room. He was quite derogatory and almost laughed at our plight. We also felt that since we were of darker skin we may have been ill treated at that Travel Lodge. Hopefully, I am wrong as racial discrimination is not acceptable in any form.
The staff at Travel Lodge were dishonest and rude, and did not help us although they knew our difficult situation. The supervisor John could have easily offered us rooms for that night as they did have availability which we found out after the owner of the property arrived, but he did not do that. They knew they would get their money for that room even if we did not check in as we had booked through Priceline.com which means we had already paid. The owner also told us that he can easily give away that room for a higher price as there was high demand during July 4th weekend, which truly made us gasp with horror.
We then had to stay at Days Inn and ended up paying $150 per night which was additional expense to us.
I am writing this review as I do not want any other family to go through a nightmare like the one we experienced.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SUR8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLGM, General Manager at Rodeway Inn, responded to this review, 4 August 2011
I can understand your frustration with your booking, however you booked a single queen for two people non refundable through priceline and you showed up with 4 people. We were sold out of rooms with two queen beds and were not able to accomadate you. We explained to you, you would need to contact priceline to work it out. We had no problems letting you stay in our lobby while you worked out your problem with priceline. I can understand your frustration with them and they not working with you to resolve your situation.
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146 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • German first
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English first
1 review
Reviewed 29 June 2011

Fun staff and close to the area attractions. Rooms were nice, a little noisy but all in all very nice. Pool was small but was limited people there so it was great.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank truckrunner23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 June 2011

Yes we wanted to save but when it comes down to it, spend a little more for the peace of mind!!! Had to get new sheets do To hair left possibly from previous.. pillow shams Were yellow! Did get new sheets /shams... pool was a joke, 6ft was maybe 5ft! Shower head was to my neck and im 5"10!! Mildew in tub! Stay on the 2nd floor cause u can forget about sleep! And yes I have kids 3yrs and 10 months and I'd rather have them sleep in the CAR!!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank myky79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Super8RCGM, Manager at Rodeway Inn, responded to this review, 30 June 2011
Thank you for taking the time out of your schedule to give us your feedback. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
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Travellers are raving about these Rapid City hotels

Pahrump, Nevada
Level Contributor
213 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 12 July 2010

No elevator. Our room was on the third floor.
Pool was nice. So was the hot tub.
Hallway reeked of cigarette smoke.

  • Stayed July 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yellowtrike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSakaria, Owner at Rodeway Inn, responded to this review, 10 May 2011
Thank you for taking the time to respond. I recently just found out about this site and wanted to comment on your stay with us. I do apologize if you were mislead on our property having an elevator however we are a 2 story hotel. The next time you stay with us we will try our best to accommodate you to be on the first floor just let one of our friendly staff know your request when you make your reservation. I do appreciate the compliment to our pool and spa, we want our guests to enjoy there stay. Again Thank you for your time in reviewing our hotel it helps us better ourselves to make your and all our future guests stay better.
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norwich
Level Contributor
47 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 4 July 2010

we have stayed in a few travelodges and this is the best yet clean comfotable rooms very helpful staff breakfast is ok near to wallmart golden coral and a short drive to a great chinese buffet we stayed when we arrived in rapid city to start our holiday and came back for four nights at the end
Tom on reception is very helpfull

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulbNorwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSakaria, Owner at Rodeway Inn, responded to this review, 10 May 2011
Thank you for taking to the time to respond. Tom has been with us for many years and he is very knowledgeable about this area and very helpful. I am glad you had decided to stay extra nights with us and hope you will be back soon to see us again. Again Thank you for the great review.
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Additional Information about Rodeway Inn

Property: Rodeway Inn
Address: 1313 N Lacrosse St, Rapid City, SD 57701-6956 (Formerly Dakota Pines Inn)
Phone Number:
Region: United States > South Dakota > Rapid City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 51 Hotels in Rapid City
Price range (per night): $138 - $283
Hotel Class:2 star — Rodeway Inn 2*
Number of rooms: 37
Reservation Options:
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Also Known As:
Dakota Pines Rapid City

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