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Reviews (1,996)
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Reviewed 5 April 2018

The hotel is fair overall with good amenities but don’t expect a 5 star room. It was okay overall. We made the best of it and had a good time. They are accommodating in trying to fix any problems you have.

  • Stayed: April 2018, travelled with family
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Thank Micolew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetiaRK, Guest Relations Manager at Crown Reef Beach Resort and Waterpark, responded to this reviewResponded 6 April 2018

Dear Micolew

Thank you for taking the time to post with the TripAdvisor community! We certainly take all of our guests comments to heart and work on improving our resort.We are happy to read that any issues that came up. We were able to fix in a timely manner. And also that you were able to take advantage and enjoy our amenities. We thank you again, and do hope you will choose the Crown Reef again!

Best,
Venetia K.
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

We had a good stay we love the hotel. Other than that we had a problem with ppl smoking weed we could not even open the boukany door to let fresh air in that the smell was so strong and my one year old don't need to smell that. I thank ppl need to leave that crap at home and not bring it to a family veca hotel and get away with it. There is a paper that says no smoking in room or boulakney of the room. ppl yelling and being loud and slamming doors at 10 at night while we had a 1 year old was trying to sleep. Ppl need to have kindness for other ppl that don't smoke and who had babys that get put to bed at a decent time. Other than that the ppl at the crow reef was super nice the breakfast in the morning there was super good.

Stayed: April 2018, travelled with family
Thank fatback2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetiaRK, Guest Relations Manager at Crown Reef Beach Resort and Waterpark, responded to this reviewResponded 6 April 2018

Dear fatback2004

Its so wonderful to read that you love the Crown Reef! Although is saddens me that you stay was disturbed. We do encourage all of our guest to ring the front desk with any issues that may arise. I will be sure to share your review with the management team. We take all of our guest comments and concerns seriously and put them to use. We thank you for posting with the TripAdvisor community and look forward to you next stay with us!

Best,
Venetia K.
Guest Relations

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Reviewed 3 April 2018

Was disappointed in the quality of service, the rooms needed updating and the "indoor waterpark" was a joke. It was 2 large water slides that were actually outside but ended inside. Therefore going up the stairs and getting on the slides we were freezing! We visited the end of March. The food was poor quality at the restaurants. we ordered Nachos at the Loco Gecko and it was like nacho cheese sauce out of a can with Hormel chili. The restaurant where you use your breakfast vouchers was way too small to accommodate the amount of people that the hotel can accommodate, The line was way too long at 8:30 to even justify waiting with starving kids. The staff was not very friendly except for at the front desk when we checked in and no one was very helpful.

  • Stayed: March 2018, travelled with family
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1  Thank landriab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetiaRK, Guest Relations Manager at Crown Reef Beach Resort and Waterpark, responded to this reviewResponded 5 April 2018

Dear landriab

I sincerely apologize for you lackluster stay. We at the Crown Reef want nothing but our guest to have a wonderful vacation experience. I will be sure to pass your review along to the proper management. We take all of our guest comments seriously and put them to use. Thank you for taking the time to post with the TripAdvisor community. We do hope you will give us another try.

Best,
Venetia K.
Guest Relations

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Reviewed 3 April 2018

The waterpark was nice and warm when the weather outside was too cold. But when the weather got a little warmer, the outside pools were warm as well. The service was great! We had some rowdy neighbors but once we called front desk, it was taken care immediately.

  • Stayed: March 2018, travelled with family
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1  Thank Iris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetiaRK, Manager at Crown Reef Beach Resort and Waterpark, responded to this reviewResponded 5 April 2018

Dear Iris S

We love reading that our guest were able to take advantage of all of our many heated pools and water features! The weather here on the Grand Strand has definitely been crazy this past few weeks. We are also pleased to read that the issue's you mentioned were taken care of in a timely manner. We strive to give the best customer service on the Grand Strand! We thank you for posting with the TripAdvisor community and look forward to your next vacation stay with us!

Best,
Venetia K
Guest Relations

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Reviewed 3 April 2018

The food & drinks were good & not too expensive. My son loved the arcade & playing on the beach. Loved that I didn’t really have to leave the resort for anything because so much was readily available.

  • Stayed: March 2018, travelled with family
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Thank krisrn1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetiaRK, Guest Relations Manager at Crown Reef Beach Resort and Waterpark, responded to this reviewResponded 4 April 2018

dear krisrn1998
Thank you for posting with the TripAdvisor community! We are so pleased to read that you and your family enjoyed yourselves while staying with us! We pride ourselves in being a full service resort. Isn't it just wonderful to be able to park your car and not have to leave the resort for your entire vacation! We thank you for choosing the Crown Reef for you families vacation. We look forward to your next stay with us!

Best,
Venetia K.
Guest Relations

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