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“Another great stay”

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Myrtle Beach Marriott Resort & Spa at Grande Dunes
Ranked #13 of 208 Hotels in Myrtle Beach
Certificate of Excellence
Reviewed 14 November 2017

Although we stay here often, each time I am impressed with the customer service. Caitlin at the front desk always makes our stay extra special! Our flight times in and out of Myrtle Beach have us arrive very early and leave very late in the day. Caitlin went out of her way to accommodate us so that we could keep our room as long as possible. Since the weather was rainy and cool this made a big difference for us. Normally we would be happy to be outdoors but Caitlin realized our situation and came to our rescue!
The hostess at Oceans 82 on Wednesday 11/8 (wish I got her name) went out of her way to hep us with a take out order. The staff at The Bar are always friendly and helpful as well. In October Tyler in The Bar was great in helping us set up a table for a large group. We were entertaining our daughter and some friends from college so wanted it to be a nice meal for them all. Tyler made that happen and also was full of knowledge about the college and surrounding area.
These personal touches are what make this hotel so special. We have used the spa which was very nice, the rooms we have had are all quite nice as well- ocean view is fine but ocean front is better so you don't have to look over the rooftop for your view. The two bedroom suite we were once upgraded to was huge and very nice as well. Just wish it had an ocean view.
Best place to stay in Myrtle Beach!

  • Stayed: November 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank KBJB0912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 18 of 1,376 reviews

Reviewed 12 November 2017 via mobile

Stayed here for 3 nights for a conference. I love Marriott's. This one has nice rooms. Great views, but if you are on the odd number rooms (1427 for us), just be prepared you won't hear any waves. If I'm staying at an ocean front hotel, I want to leave the window/door open so I can sleep to the sound of waves crashing. Well, you can't hear any waves because of the fans on top of the roof below. See photo... They ran non-stop.

Also, in the conference area, there was a fire sprinkler head that was soooo dusty. The bathrooms weren't kept up during the conference, running out of seat covers and one sink and soap dispenser was broken.

The lunch buffet we had for the conference both days was just OK. They had 2 serving lines set up, but both days they shut down one of the lines before everyone had gone through. People who were in the line they shut down had to go to the other line and get in the back of the line to wait. Wasn't really sure why that happened.

The pool area looked nice, but because of the conference and weather I wasn't able to visit it.

My biggest thing here was not being able to hear the ocean waves. If I come to this conference again next year, I will make sure that I am not on that side of the building.

Stayed: November 2017, travelled on business
Thank Rachel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2017 via mobile

Great place to stay! We had a wonderful time and had a blast shopping! Nice resort and plenty to do. Enjoyed the entertainment and bar. It’s child friendly also. Can’t wait to go back to stay again. The rate was good.

Stayed: November 2017, travelled with friends
Thank lolajaneblanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017

We have stayed a number of times. Very clean with very good quality. They have recently refurbished the rooms. Clean lines and nice large shower. Bar is good and about in line with others prices. Relaxing with friendly employees.

Room Tip: Lower floors are as quiet as upper ones with a good view depending on location.
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  • Stayed: November 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank CandBChapin_SC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

I was attending a conference at the hotel. The rooms are nice but very few face the ocean. For a Beach Front hotel the position of the hotel does not take advantage of the views. My first room did not have any view. I also had issues with AC. I called and they sent someone up to look at it. He brought a new filter. When he opened the AC unit it was filthy. That is what I breathing. He changed it out but 4 hours later the room was still hot. Late in the evening I called down and was moved to a new room. It was nice and clean inside and had a bit of an Ocean View. The AC worked great. I was very happy about that. I was a bit disappointed that no-one apologized for the issue and the manager never called to follow up to make sure I was satisfied with my new room. I love the shower plenty of pressure and rain shower head. Nice soft towels. They provide robes as well. The pool and beach area are very nice and well maintained. The bar is nice and the food is decent. This location is also a Marriott Vacation Club. Those units are housed in separate buildings around the property. If I am in the area I would stay at this hotel again. I will make sure the AC works before I unpack.

Stayed: November 2017, travelled on business
Thank Lorraine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin N, Front Office Manager at Myrtle Beach Marriott Resort & Spa at Grande Dunes, responded to this reviewResponded 10 November 2017

Good Afternoon Lorraine J,

On behalf of the entire Myrtle Beach Marriott Resort and Spa, I would like to thank you for taking the time to reach out to provide us with valuable feedback from your recent stay.

We take great pride in ensuring our guest’s satisfaction here at our resort and providing all of our guests with a Top "10" Rated Experience. In reviewing your comments, it is clear we unfortunately did not meet your expectations. I wanted to personally apologize for the unacceptable condition of the first room you were checked in to. I assure you that the feedback you have provided was relayed to our Housekeeping and Engineering management team and will be addressed.
You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Thank you again for bringing your concerns to our attention and providing us the opportunity to improve our operation. If I may be of further assistance, please don’t hesitate to contact me and I hope you have a great weekend!

Kindest Regards,

Caitlin N
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Myrtle Beach Marriott Resort & Spa at Grande Dunes

Address: 8400 Costa Verde Drive, Myrtle Beach, SC 29572 (Formerly Marriott Resort at Grande Dunes Myrtle Beach)
Region: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Myrtle Beach
#4 Top resorts Hotel in Myrtle Beach
#8 Business Hotel in Myrtle Beach
#28 Romantic Hotel in Myrtle Beach
#32 Family Hotel in Myrtle Beach
Price Range: $248 - $534 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Myrtle Beach Marriott Resort & Spa at Grande Dunes 4*
Number of rooms: 405
Official Description (provided by the hotel):
Myrtle Beach Marriott Resort & Spa at Grand Dunes is an oceanfront hotel in Myrtle Beach, South Carolina located in the upscale Grande Dunes community. Our guests enjoy the many amenities our AAA rated four diamond hotel has to offer! Consider championship golf, tennis, a work out in our fitness room, swim in our indoor or outdoor tropical ocean front pool, visit our on-site European spa or relax and enjoy the simple but priceless pleasure of sitting on our pristine beach and soaking up the South Carolina sun. ... more   less 
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Also Known As:
Marriott Resort At Grande Dunes Myrtle Beach Hotel Myrtle Beach
Marriott Myrtle Beach
Myrtle Beach Marriott

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