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“Almost 5 Now Except for Adjoining Room Door Noise”

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Myrtle Beach Marriott Resort & Spa at Grande Dunes
Ranked #14 of 209 Hotels in Myrtle Beach
Certificate of Excellence
Reviewed 30 October 2017

Wife and I spend a lot of time at Marriott and Ritz and this one is convenient to us. The recent room renovation was a bit overdue but the result is very good, making it look more similar to Ritz or Four Seasons room interiors. Staff is generally very good. However, we soon found out the renovation did NOT apply to better soundproofing particularly around adjoining room doors. I asked front desk staffer Deborah on two occasions for Ms Ray the hotel manager to contact me about noise issues that basically ruined one entire day of a recent trip but she never did. Curious about that poor service on this since another front desk staffer told me the hotel continues to receive daily complaints about adjoining room noise insulation and that they hoped it would be improved soon....don't know what that means.

Room Tip: Ocean view toward beach on floors 7+ advisable. Do NOT accept room with adjoining room interior door...
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank ritzytopaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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21 - 25 of 1,376 reviews

Reviewed 25 October 2017

I tagged along with a spouse who was leading a presentation of health care and the stay was wonderful. Clean sandy beach, caring staff, Steve our bartender provided superb customer service and was fun and accommodating. Food was yummy, pot stickers and spring rolls. The hostess seating us on Sunday brunch Oct 22 was the cheeriest greeter we experienced the entire weekend. She and our server made sure our breakfast was memorable. That's hard to do! She thanked us and encouraged us to return, which we certainly will.

Room Tip: Ask for the Southern, Eastern View, above 4 floors. HVAC's are noisy outside rooms below 4.
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  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank tderham2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2017

Attending a conference with a reservation made 6 months prior. Late arrival around 12 a.m. and the place is off several side streets and not easily found.
At the front desk, the guy says I have no room and a room has been found at a Marriott about 5 miles away which will be paid for.
The hotel overbooks on the assumption people will cancel or be no shows life airline flights. So if you arrive late you might not have a room. No apology.
Had to drive back out the narrow winding roads and to the Marriott.
On return the next morning, Bill B at the front desk was very apologetic and attempted to sooth my frayed nerves. He is excellent at customer service and this hotel needs more like him.
Group sales blamed the problem on a computer overselling....really?
The rooms are mainly oceanview with only about 10% of the rooms oceanfront. You can see the ocean AND the very large and noisy AC units on the roof.
You can sit in poolside chairs with cushions all day for 2/$50...Wow.
Food at the hotel is bland and pricey. Don't recommend.
Rooms are very nice. Shower is to die for! Beautiful and great pressure.
Working all day and driving until 12 a.m. only to be told I had no room and had to go elsewhere was awful. Even with a confirmation number and a call to them saying I would be arriving late did not hold my room even with my credit card on file. Beware.

  • Stayed: October 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank robinebow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni G, Manager at Myrtle Beach Marriott Resort & Spa at Grande Dunes, responded to this reviewResponded 26 October 2017

Dear valued guest,

Thank you so much for taking the time to write a review on The Myrtle Beach Marriott. First, I'd like to start with thanking you for your wonderful feedback about Bill, he is an excellent asset to our company and will be sure to recognize him for his actions. It saddens our heart that you had to go through the troubles when arriving to our property, it is certainly not our intentions. We will definitely speak to the appropriate resort team to ensure this is an isolated issue for all future stays. Again thank you for taking the time to write a review for us so we can better ourselves. We hope to have the pleasure serving you in the future so you can see our improvements.

Sincerely,
Toni G.
Food & Beverage Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

For the eighth year, we have held our large conference at this hotel. The facilities, the service, the renovated rooms, the meeting areas are great, but the wonderful staff is what makes this hotel just perfect for a large conference venue.

Room Tip: Select rooms for magnificent ocean views or side views with balconies.
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  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
Thank Deborah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

A little hard to get to but a very nice place to stay. Several restaurants and swimming pools. Beach and ocean right at Hotel. My son said they have the best crab cakes in the world. Staff nice, room clean. Lots of things to do on Ocean Blvd. Grear seafood everywhere.

Stayed: October 2017, travelled on business
1  Thank diannet484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Myrtle Beach Marriott Resort & Spa at Grande Dunes

Address: 8400 Costa Verde Drive, Myrtle Beach, SC 29572 (Formerly Marriott Resort at Grande Dunes Myrtle Beach)
Region: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Myrtle Beach
#4 Top resorts Hotel in Myrtle Beach
#8 Business Hotel in Myrtle Beach
#28 Romantic Hotel in Myrtle Beach
#32 Family Hotel in Myrtle Beach
Price Range: $249 - $533 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Myrtle Beach Marriott Resort & Spa at Grande Dunes 4*
Number of rooms: 405
Official Description (provided by the hotel):
Myrtle Beach Marriott Resort & Spa at Grand Dunes is an oceanfront hotel in Myrtle Beach, South Carolina located in the upscale Grande Dunes community. Our guests enjoy the many amenities our AAA rated four diamond hotel has to offer! Consider championship golf, tennis, a work out in our fitness room, swim in our indoor or outdoor tropical ocean front pool, visit our on-site European spa or relax and enjoy the simple but priceless pleasure of sitting on our pristine beach and soaking up the South Carolina sun. ... more   less 
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Also Known As:
Marriott Resort At Grande Dunes Myrtle Beach Hotel Myrtle Beach
Marriott Myrtle Beach
Myrtle Beach Marriott

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