We enjoyed our week and found everything very satisfying
This is the 4th year we have stayed in this particular guest cottage. It is always clean and has a great layout. There is nothing that we would change!
This letter is in regards to our recent family trip during the week of June 25-July2,2011. We have been using your service for over 25 years and have never encountered the problems that we encountered this summer. Our initial reservation was made in 2010 for our june 2011 vacation affording us the opportunity to receive the 2010 rates. We reserved Guest Cottages # 59 and #60 because we have stayed in these cottages before and they accommodated our needs. After monies were paid we were informed that #59 was no longer available and we were moved to #56. We questioned the staff about this cottage and we were told that it was an upgrade from #59. We then received an e-mail from your staff stating that we had to pay for linen service. When questioning your staff regarding this issue they then stated that we had the service because we booked in 2010. Your staff sent too many mixed messages.
We inquired as to whether #56 was available on Friday the 24th so that we could have it for one more day. We were told that the cottage was rented for the week. Upon arrival to your rental company we were told that our condo was not cleaned or inspected yet. Our friends picked up our keys at 1pm when they checked in but we were told not to enter the cottage until it was cleaned, so we patiently waited until check in time of 3pm. At this point a cleaning facility had still not been to the condo. We took a chance and entered the condo to see if it was done. Much to our surprise it was done and the note on the table from the cleaning staff stated that they had cleaned it on June 19th and the inspector had inspected on June 24th. Not sure why your staff was unaware of this, hence another call to your staff. Next we encountered a room with bunk beds. We had all adults on this trip. We were told that there were single beds in this room. There was no closet available for this couple to put their clothes in and none of the sheets fit the beds. At this point, I spoke to