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Reviewed 12 July 2018 via mobile

First of all the location is great. Close to shops and restaurants and the beach was not crowded at all. The hotel on the other was another story. The elevator were so scary! We weren’t sure if we were going to make it up and down safely. The elevator in the parking garage were the worst. It was very small and super hot in the June heat. When you got on the elevator and pushed the ground floor the digital numbers would flash really fast to random numbers and then the elevator would starting going down. The hallways were hot and the light fixtures were falling off the wall. Our room was okay. A little small for 4 people but it looked like it had been recently updated. On the other hand it wasn’t cleaned very well. We kept finding black hair around. Under the sink, in the shower, and under the table between the beds. Stuff was pleasant. They help with anything we needed. Cleaning ladies were wonderful! We had a spill on one of the beds and they come with clean sheets even though it looked like they were getting ready to leave for the day. They was no phone in our room. I’m not sure if that’s something new hotels are doing but if we needed anything we have to call the hotel from our cell phones.

Stayed: June 2018, travelled with family
4  Thank Nikki G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Sun N Sand Resort, responded to this reviewResponded 13 July 2018

Nikki G,

Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Glad you found our location to be convenient, and I hope you will find your expectations to be far surpassed during your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018

We stayed here June 24-29, the balcony has a cigarette butt, the sliding doors on the balcony is hard to open they move us to the 11th floor where the toilet hardly flush, I can understand we get what we pay but still the service could be better, the front desk is very rude when we check out....I would not recommend this place....I am sorry the service sucks and the front desk ladies has a lot to be desire, I work in the customer service for a long time but there people need to be trained big time....This is our 3rd time on this place but we are very disappointed on this last visit. We will never come back.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Cleofe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Sun N Sand Resort, responded to this reviewResponded 13 July 2018

Cleofe P,

Thank you for your feedback. We sincerely apologize for the service you received from our front desk staff at that time, which made your stay less pleasurable. We want our guests to enjoy and to find our amenities to be accommodating and
convenient. I am sorry that we failed to do this during your most recent stay. I hope you'll change your mind about seeking other accommodations in the area and that you will return to enjoy our service and amenities.

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Reviewed 9 July 2018

This hotel leaves MUCH to be desired; old, musty, and in disrepair for the most part. We requested to change rooms due to the first room we had on the 5th floor smelling dirty and seeing what appeared to be mold on the ceiling, the floors not being cleaned (old candy in one corner and a bottle cap by the bed), a long hair in the sheets (blech!), splattered something on the bathroom door (possibly pop or coffee), and the sliding glass door track to the balcony being filthy and hard to open for fear of ripping off the handle. The paint job in the room looked like a child helped out. The pictures on line are NOTHING like the first or second room we were given....very deceiving!
Our first red flag should have been the couple in front of us at check-in complaining about being given the wrong room; the next red flag was the elevators having a security camera hanging from the ceiling with no batteries in it and broken tile on the floor.
Upon going back to the front desk to request another room, we stood behind a family that had also had issues with their room. We were moved to the 7th floor to a room that was only slightly better. If we had not been leaving early in the morning to catch a flight, I would have quite possibly asked for a refund and found somewhere else to stay.
The ladies at the front desk were pleasant and accommodating, the bed was comfortable, and the oceanfront view was beautiful - but those are truly the only positive things I could say about this place. The balcony was so dirty and rickety, we never even sat out there.
Very disappointed to spend money on an oceanfront property that looks like no one really cares about it.

  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Love4BNM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Sun N Sand Resort, responded to this reviewResponded 13 July 2018

Love4BNM,

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. I am glad that our staff was accommodating, though I do apologize for any inconvenience or difficulty that you experienced and I hope it will not deter you from experiencing our improvements in the future.

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Reviewed 25 June 2018 via mobile

I have mixed feelings about this hotel. First the good. The location is good, great views from ocean front balcony, room was clean and nice staff upon check in.

Now for the bad...we were there four nights someone cleaned our room once we had to ask for more towels at the front desk everyday and take out our own trash. The whole place was hot inside, and our room AC did not work well either. The excuse of being under renovation really doesn't seem like a good one because there was not much working going on and renovation has nothing to do with housekeeping. The pool was dirty and extremely small. As others have said the restaurant and bar were closed and looked like they will most likely never be opened again. Overall this hotel could be a nice budget friendly place but it is definitely not a resort. If this place is what your budget will allow then roll the dice and see what you get. If you have other options I would suggest you go somewhere else. There seems to be no end in sight for the renovation and it could benefit from new management and/owners.

Stayed: June 2018, travelled with family
Thank Ashley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Sun N Sand Resort, responded to this reviewResponded 27 June 2018

Ashley D,

Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. I assure you that the pool is cleaned on a regular basis, including weekly special treatment and I
want to apologize for the temporarily hazy in which you found it. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

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Reviewed 25 June 2018

Decent place to stay, room was good, beds comfy and had a full kitchen ( other than not having a table and chairs) the room even included a dishwasher. Hotel has 4 elevators and 1 that is dedicated solely to Employees.. One was down on the weekend that we were thee and the other 2 had to cover 14 floors which took forever!!! During the week it wasnt so bad! Restaurant isnt open and the hottub is gone. They do have an indoor and outdoor pool. The covered deck is so nice with the ocean breeze! Overall we enjoyed our stay and the parking garage was good to keep your vehicle out of the hot sun!

Room Tip: Just steps from the beach! Great views and had a kitchen with a dishwasher!
  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Crazymom23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Sun N Sand Resort, responded to this reviewResponded 27 June 2018

Dear Crazymom23,

Thank you for taking the time to let us know how you enjoyed your stay of Sun N Sand Resort Hotel. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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