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Reviews (773)
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All reviewshi expressfront deskpresidential suitecinnamon rollsisle of palmsacross the bridgepatriots pointwould stay here againsullivan's islandwhole foodsbiscuits and gravystaff was friendlyminute drivebeds were very comfortableshem creekfree breakfastconvenient location
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Reviewed 23 February 2018

Every person we met at this location was friendly and helpful. The room was extremely comfortable with a very spacious bathroom. The breakfast had a great selection and the staff worked hard to keep everything stocked. There was plenty of seating. Everything was clean.

Room Tip: We had a view of the road and it was still very quiet.
  • Stayed: February 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank VA_WOLF61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Drue_Ford, General Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this reviewResponded 26 February 2018

We are delighted to know you enjoyed the breakfast and the service delivered by our awesome team! We hope to accommodate you again and send our best to you back home.

Sincerely,

Drue Ford

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018 via mobile

Hotel was very clean. Staff was very friendly. Hotel is close to the bridge and lots of other things - drug stores, office supplies, food, home improvement, etc. Parking was easy. We definitely recommend this hotel to others.

Stayed: February 2018, travelled as a couple
Thank Brenda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Drue_Ford, General Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this reviewResponded 9 February 2018

I am happy to hear you enjoyed Holiday Inn Express Mount Pleasant's friendly team and clean accommodations! Thanks for sharing and we hope to accommodate you again some time.

Kind Regards,

Drue

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Reviewed 12 December 2017

The friendly staff, spacious rooms and comfortable beds make this Holiday Inn Express feel like a home away from home. The rooms are quiet and the internet is very fast. Will be my first choice whenever I am in the greater Charleston, SC area.

Room Tip: Third flood is the best for me.
  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank O S B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Drue_Ford, General Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this reviewResponded 16 December 2017

On behalf of the entire Holiday Inn Express and Suites Mount Pleasant team, we thank you for your kind review and help spreading the word of the experience here. We look forward to your next visit to Charleston!

Sincerely,

Drue Ford

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Reviewed 3 December 2017

We arrived in Charleston very late on Wednesday and checked in to the downtown property where we were to stay 3 nights. Without going into detail, our room was not as it had been represented, options on-site were no better, and for the first time ever, I knew we had to change hotels. I was able to secure a room at theHoliday Inn Express in Mt. Pleasant for the next two nights. We made it through the night at the initial property, and early Thursday, I called the front desk at HIE-Mt.P, and spoke with one of the most professional and kindest front desk staff persons ever. I explained why an earlier check-in would help us, and happily, I was invited to come on over. We immediately left where we had spent the night, and drove to Mt. Pleasant. Our key cards were programmed and waiting for us. We were invited to have breakfast, too. These simple gestures welcomed us in a way that made us forget the previous hours of inconvenience, disappointment, and virtual panic that came with being at a sub-par hotel. Thanks to Miss Latasha, we were able to quickly regroup and refocus on the important purpose of our trip. Her excellent people skills, complimented by the top notch appearance of this hotel puts it on the top of our list for future visits to Charleston, of which I hope there will be many. Thank you.

Stayed: November 2017, travelled with family
1  Thank Bridget Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Drue_Ford, General Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this reviewResponded 7 December 2017

We are delighted you found us and enjoyed your experience here. I know Latasha appreciates your kind words as well as the entire team! We hope to accommodate you again in the near future.
Sincerely,
Drue Ford

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Reviewed 19 November 2017

Sheets didn't fit the bed, mattress pad was plastic for small children accidents making the bed too hot, room was not clean, refrigerator was old and too cold, freezing contents, shampoo container so narrow, hard to squeeze.

  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank bmccandlish61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed L, Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this reviewResponded 21 November 2017

Thanks for giving feedback on your experience. We're very sorry you encountered these issues during your stay and we'll share your comments with our team to further improve guest service. Your satisfaction is important to us, so we want to make this right. Please call our hotel and speak with Eddy Leyte or Drue Ford and we can discuss further.

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