House is well kept. However, the upstairs bedroom with two twin beds and one full is beastly hot in the summer. Horribly hot even with the two fans that property management provided (even before asked). We were very very disappointed with NO oven or stove for the ENTIRE week. This was more a property management issue--ended up being just a electrical issue but we suffered without the use.
After we bought a week's worth of food on our way to the house we discovered with our first meal that the stove's circuit breaker had a short and made a his and pop when we tried to reset it. We notified Wyndam Rentals and told them of the danger and they said that we can just leave the breaker off and someone would be out monday morning (which i was fine with). So we tried the grill which had only 10 minutes of propane left and the tank was covered in grease from a previous tenant removing the drip tray and proceeded to cook. Needless to say we went out to eat for the rest of the trip. Maintenance showed up that Monday and took pictures of the fridge which had a broken drawer and when asked about the stove we were told that they were busy but someone will definitely take care of it. They didn't. Our WiFi username and password didn't work either and when I called regarding that issue they apologized but couldn't offer a solution besides going to the router and turning it off and then back on.
Outside, wood is rotting around the chimney, the roof has what looks like structural damage in the front, and the stair rail from the master to the pool is so unsecured that it sways a good 10 inches and would snap off if someone would put their weight against it.By day five of our stay the air conditioner for the upstairs (all but one bedroom) wouldn't cool below 79°F. Which seemed appropriate with the guest bath that had only one working lightbulb. We called the after hours number and was promptly directed to a supervisor who tried to address our issue with the AC by sending someone out immediately (who had to order another part) and offered to bring fans over, along with a new propane tank if we desired. We declined since it was so late in our trip. The last day of our stay I was contacted by guest services who compensated us the cost of the groceries that we purchased that we threw out. I accepted but was disappointed in the lack of maintenance and wish I went elsewhere.
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This house was exactly as advertised, clean and beautifully decorated. The two "living" rooms with their large TV's were great for different viewing tastes. Pool is a little dated.
|How easy was it to book the property?||How easy was key pickup/access to the property?|
|Overall condition of the property||Bedding & mattresses|
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very comfortable house, great kitchen, very nice size pool. Quite block, no neighbors, Good size bedrooms, clean and comfortable beds.