We decided to go on this tour because of its high rating. The tour itself was average, at best. The tour guide was not very good at all. To start off, I tried to get a reservation about three days ahead of time and was told by the guy who answered the phone that they can only take reservations on the day of. When I called back on the day we wanted to do the tour, he told me the 10:00 slot was sold out. So that was the first annoyance, because I would have gladly paid ahead of time to secure our spot. Not a huge deal, we went at a different time, even though we had to cut other plans short. I wanted to go to the Charleston jail, and l when I originally called, he said they went to the Charleston jail. When we never made a stop there, I went to speak with the tour guide after, and asked if I misunderstood and the jail is part of a different tour. He said yes. Ok, not a huge deal, that was a misunderstanding that I didn't clarify ahead of time. But when I went to ask him how much it costs to do the jail tour, he obviously thought I was about to complain and was very brusque with me and abruptly said "have a good night" and walked off. After a fairly mediocre tour, this was the final straw that made me realize their customer service is not good at all, and I can't give this tour a high rating. I normally don't like to write negative reviews, but I felt that this had a falsely high rating and that I should put my two cents in.
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