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“Unmet Expectations” 2 of 5 bubbles
Review of Planters Inn

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Planters Inn
Ranked #8 of 60 Hotels in Charleston
Certificate of Excellence
georgia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Unmet Expectations”
2 of 5 bubbles Reviewed 9 April 2012

My husband and I just returned from a three-night stay at the Planters Inn. We have visited Charleston several times and have stayed at the Governor's House and at the French Quarter. Planters Inn does not measure up to either of these properties.

Here are the pros and cons. PROS: The location at the corner of Market and Meeting Streets makes it easy to walk pretty much anywhere you would want to go. Front desk staff and bellmen were pleasant and willing to assist with questions and reservations.

CONS: Our room was on the first floor in the corner at the front of the building (rm. 106), right on Meeting Street. We had no pleasant view, just concrete. Because it was on the street, we heard a lot of people and traffic noise (sirens). The room was small, with a fake fireplace. The linens on the bed were thin and worn out, and the flat sheet used on the mattress came undone very easily (no fitted sheet). The pillows were so soft and flattened that we had to ask for replacements, which were not much better. We have never seen such bad pillows anywhere we have ever traveled. The air conditioner was very large and so loud that we had to turn the television up to what normally would be blaring in order to hear it. It ran constantly, regardless of temperature. Some times, we just turned it off, because we couldn't take it anymore. Again, in all our travels we have never experienced anything like this.

The towels in the bathroom were as thin as those you would find at a much less expensive hotel, and the toilet paper was single-ply! Come on! At these rates? The hot water was unreliable. One night, even with the faucet on the "hottest" setting, the water in the shower was tepid.

We ate breakfast two of the three mornings in the hotel dining room. Breakfast is not included with your room. The $10 continental breakfast is like what you would get at the Hampton Inn, but the pastries are homemade. Coffee was good. There is no hot food in the continental breakfast. The first morning, the wait staff spent a lot of time talking amongst themselves. The second morning, the staff was so loud that we could hear everything about their personal business. It was distracting and not relaxing. The final straw was the discovery of a hair in my cut fruit. We went to the manager, who deducted the charge from our bill. We did not go back again.

The location of the hotel, while convenient, does put you right out into literally throngs of people visiting the open air market. If you like more space and solitude, this is not your best location.

The wireless Internet connection was slow and unreliable with frequent disconnects.

In closing, a few final thoughts: We booked our room through a popular hotel booking sight, and we have some concerns that we were given a substandard room because of this. I think the hotel and the website would deny it, but we will never do this again.

We paid about $400 per night with taxes, and it was not worth it. The really sad thing is that what was supposed to be a romantic, relaxing getaway was tarnished by this experience.

Room Tip: Don' t accept room 106. Ask for an upper floor and an interior room.
See more room tips
  • Stayed April 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank jrgeorgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Planters_Inn, Manager at Planters Inn, responded to this review, 11 April 2012
We appreciate your positive comments regarding service in addition to the numerous areas we need to focus and improve. We regret your room location was less than satisfactory. As a historic property in the heart of the Charleston we offer a large variety of guest accommodations each with unique character and charm. Room 106 is one of our few Grand King rooms that happens to offer a working gas fireplace at the foot of the bed and is a popular choice for some guests. Each of your concerns have been reviewed and discussed with our team and changes are in place to rectify the areas mentioned. We utilize all feedback to address our areas of need to improve our operation. Thank you for your bringing each to our attention.
Bradley Dickerson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (223)
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English first
NYC
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 9 April 2012 via mobile

While we loved our trip to Charleston, the Planters Inn was the one low point. From the moment we checked in, the staff at the front desk seemed to act as if they were doing us a favor every time we interacted with them. While they weren't rude, they lacked a graciousness and friendliness that was surprising. There were a few exceptions on the staff -- including the bellmen and one of the concierges who I spoke with on the phone. They stood out as friendly and warm. Sadly, they were the exception.

Stayed April 2012
Helpful?
4 Thank stephenkory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Planters_Inn, Manager at Planters Inn, responded to this review, 10 April 2012
Our sincere apologies for the less than expected Southern Hospitality experience we are known to provide our guests. We truly pride ourselves in offering warm, friendly, and knowledgeable service that Planters Inn and Charleston is known to exude. Thank you for recognizing the few that were providing the level of service we both expect. We hope you consider us again on your return to Charleston.
Bradley Dickerson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bluffton, South Carolina
2 reviews
5 of 5 bubbles Reviewed 6 April 2012

Charleston is one of my favorite places to visit and I'm fortunate to only live an hour and a half away. I have visited several hotels but keep coming back to Planters Inn. The staff are always friendly, knowledgabe and very helpful. I was there last weekend for the Cooper River Bridge Run and the concierge had all the information I need for the race. My room was perfect! Clean, spacious and a nice view of the courtyard. For all my future adventures to Charleston I will be staying at the Planters Inn!

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Planters_Inn, Manager at Planters Inn, responded to this review, 10 April 2012
Cooper River Bridge run was another fun filled weekend in Charleston and we are so pleased to hear you enjoyed the race and your visit to Planters Inn. As a frequent guest, it is always great to hear when our regulars return and enjoy their visit. Your acknowledgement of the Guest Services staff, clean room, and our perfect location is always appreciated. As a South Carolina resident, do not hesitate to join us for another visit ….even before the next Bridge run if you desire!
Bradley Dickerson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 April 2012

from the moment we arrived to the moment we left the entire staff was nothing but polite. our rooms were clean and well kept. the location was perfect, directly across the street from the charleston city market. the downstairs restaurant the peninsula grill was fabulous. i would absolutely stay here again, we loved charleston.

  • Stayed January 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Snow_226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Planters_Inn, Manager at Planters Inn, responded to this review, 10 April 2012
Dear Jesse girl,
As a “Senior Reviewer” for TripAdvisor, we especially appreciate your time and comments as and seasoned traveler. We are pleased to read of your experiences at the Planters Inn and Thank you for sharing your positive comments with all. From the entire team of Planters Inn we look forward to assisting you on all your future visits to Charleston.
Bradley Dickerson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 4 April 2012

Me and my girlfriend came for the weekend down to Charleston without booking a room in advance. Many places were fully booked but the Planters Inn had an open room at a cheaper price than many of the places in bad locations. The room was good, though nothing extraordinary. The staff were very helpful. The location is probably the best part of all, being directly in the historic district of Charleston.

Overall a good experience, but nothing too memorable.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HerestoLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Planters_Inn, Manager at Planters Inn, responded to this review, 29 May 2013
Dear HerestoLife,
We are pleased you were able to find accommodations on such short notice without an advance booking. It is true; Planters Inn offers the best location in the city. Should your travels find you returning to Charleston, we are confident we can assist you with finding a large variety of room options that vary in size, layout and configuration that suit your needs and preferences. Keep in mind, April is the peak demand in Charleston and securing reservations in advance next time should allow for greater selection and perhaps a more memorable room assignment.
Kind Regards,
Brad Dickerson, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Planters Inn

Property: Planters Inn
Address: 112 N Market St, Charleston, SC 29401-3157
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Charleston
#6 Business Hotel in Charleston
#7 Family Hotel in Charleston
#8 Luxury Hotel in Charleston
Price range (per night): $412 - $720
Hotel Class:4.5 star — Planters Inn 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
Holding court in the very heart of Charleston's famed Historic District, the 64-room Planters Inn Relais & Châteaux is the city's iconic grande dame hotel. Uniformed doormen welcome every arrival, ushering guests inside the gloriously restored circa 1844 building to a sanctuary of elegant style and genteel service. Voted #1 Best U.S. Boutique Hotel by readers of Travel + Leisure magazine, Planters Inn is a world of civility, sumptuous cuisine, and cultural pursuits. Soaring ten-foot ceilings, dozens of working fireplaces, and a stunning collection of antiques and Baker Historic Charleston décor, including a sumptuous four poster bed in every guest room, create a luxurious ambiance described by Travel + Leisure as "akin to an overnight with well-to-do friends in their old Charleston mansion." Hushed tones of buttercream, Lowcountry greens, and pale powder blue paint the walls, while raw silk fabrics frame the windows. There's also more to Planters Inn than meets the eye: A hidden courtyard illuminated by flickering carriage lanterns provides a beguiling entry to Peninsula Grill, the city's foremost dining experience. Planters Inn and Peninsula Grill are longstanding members of Relais & Châteaux, the exclusive collection of luxury boutique hotels and gourmet restaurants located in the world's most romantic, most cultured, and most memorable destinations. Are you excited for your getaway to Charleston? We are excited to welcome you to Planters Inn. ... more   less 
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Also Known As:
Planters Hotel Charleston

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