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“Best Service Ever” 5 of 5 bubbles
Review of The Vendue Charleston's Art Hotel

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The Vendue Charleston's Art Hotel
Ranked #12 of 60 Hotels in Charleston
Certificate of Excellence
trvlr50
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Best Service Ever”
5 of 5 bubbles Reviewed 22 April 2012

My mother and I just completed our stay at the Vendue Inn. I must say the quality of the service provided by the staff was outstanding. This being our first visit to Charleston, we will return. Where do I begin? Let's start with the staff coming to our car immediately upon arrival greeting us by name and escorting us inside. I escorted my almost 92 year old mother on this trip to celebrate her birthday early. The staff was kind enough to upgrade both of us to mark the occasion. My short mother would have a problem with a southern bed that sits higher than she can climb. Immediately, the staff came together to remove the king bed box springs to lower the bed. One night using a van taxi for a trip to dinner, the staff lifted and brought her a full-sized ramp so she could easily walk into the van. Every time we would leave or return to the hotel, a staff member was always there for her to lend their arm and safely get her situated.

Our rooms were spacious and well appointed. The beds were so fluffy and comfy, I felt like the princess and the pea! Breakfast daily has great choices and is well served. The Library restaurant is delicious. The house made gelatos are outstanding. Let's not forget about the nightly cookies and milk!

I really have to say this hotel is the most accommodating property I have ever stayed with. As first time visitors, we of course had lots of questions. Our concerns and questions were addressed quickly and professionally. All told, my mother had the time of her life and for this, I will be forever grateful to the Vendue Inn.

Room Tip: A corner room has lots of space and light.
See more room tips
  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank trvlr50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (499)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Tampa, Florida
Level Contributor
96 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 20 April 2012 via mobile

The Vendue Inn, located in the French Quarter by Waterfront Park, is in a great location to explore Old Charleston by foot. It is 15 min. From the airport, so unless you are going far afield, you may not need a car. The staff at the Inn was very welcoming and helpful. Our king bed suite w/ fireplace was very quaint, lovely and spacious. However, as a caveat, we had a claw tub w/ surrounding shower curtain. My husband at 6' found getting in and out of the tub challenging with his bad back and he felt confined and restricted by the shower curtain surround. While the claw tub is quaint, it might be more practical to have a separate or full shower that allows easier access and greater movement for those who are physically restricted, older, taller or larger. The breakfast, which was included, was wonderful, providing a full menu of choices, including fresh squeezed orange juice. I would definitely recommend this Inn. The challenge with the claw tub is the only reason we did not give it 5 stars.

Stayed April 2012
Helpful?
Thank cajFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roanoke rapids
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 20 April 2012

The Vendue Inn is an excellent location for walking in Charleston. The accommodation were fit for royalty, with an incredibly comfortable bed. The service was exceptional, from the initial greeting until we checked out. Wonderful amenities, including milk and cookies at night. The complimentary full breakfast, with choices like French toast was a great benefit. The staff was very helpful with directions and suggestions for attractions or restaurants.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank edmund b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
1 review
2 of 5 bubbles Reviewed 19 April 2012

The staff and rooms were great. One point of critique is the staff needs to know their transportation vendors better. I asked them to call me a transportation service to take me and my boyfriend to Red's on Shem Creek. They called this company named Ross Transportation. The short 4.8 mile ride cost me about $41 (on a meter). My trip from the airport to the hotel was 12 miles and only cost me $28. These guys are a joke, did not speak English well and driver smelled like booze (it was 5 pm) while their old green van smelled like cigarette smoke. What a joke of a service. It would be wise for the staff to get an update on their transportation vendors. That night when we got back to the hotel, we saw our driver (the one that ripped us off) slip some money to the staff...what a shame that they sacrifice MY Customer Satisfaction and put the Vendue Inn's reputation at risk for tip money. Such behavior and lack of care for their guests will truly cost them more business in the long run. Guess they don't care since they're hourly workers...

  • Stayed March 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Ashley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gettysburg, Pennsylvania
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 19 April 2012

We recently enjoyed an extended stay at the Vendue and would not hesitate to recommend this lovely hotel. The staff is top-notch and a real testament to the good management of Susie Ridder and her assitant, Jerry Kerwin. The chefs and kitchen staff turn out terrific food every day, from breakfast through the daily reception to dinner. The hotel is sparkly clean and the gentlemen at the front door are always friendly. The administrative staff is efficient and very accommodating. The hotel's location near Waterfront Park is ideal for pet owners. We will certainly return.

Room Tip: Many are undergoing top to bottom renovations.
See more room tips
Stayed January 2012, travelled as a couple
Helpful?
Thank LuckyDucks3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Vendue Charleston's Art Hotel

Property: The Vendue Charleston's Art Hotel
Address: 19 Vendue Range, Charleston, SC 29401-2129
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston > French Quarter
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Charleston
#10 Luxury Hotel in Charleston
#11 Family Hotel in Charleston
#12 Romantic Hotel in Charleston
Price range (per night): $280 - $635
Hotel Class:4 star — The Vendue Charleston's Art Hotel 4*
Number of rooms: 84
Official Description (provided by the hotel):
Recently named #4 Best Small City Hotel in the U.S. by Travel + Leisure 2015. Charleston's Art Hotel, The Vendue, is located in the city's historic French Quarter just steps from world-renowned galleries and boutiques. The hotel features 2-3 rotating exhibits per year, allowing guests to explore and discover art from around the globe. Innovative cuisine, enticing art displays and panoramic rooftop views collectively inspire guests at every turn ... more   less 
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Also Known As:
Vendue Hotel Charleston
Vendue Inn Charleston Sc

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