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“Bait and Switch” 2 of 5 bubbles
Review of Holiday Inn Express Middletown / Newport

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Holiday Inn Express Middletown / Newport
Ranked #8 of 17 Hotels in Middletown
Henniker, New Hampshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Bait and Switch”
2 of 5 bubbles Reviewed 17 February 2012

I had a billing discrepancy with this hotel. I was quoted one price for two rooms just before Christmas and was charged a much higher price upon checkout. I was told the manager would have to look at my confirmation quote, but the manager was not available. A day later I made a call to the hotel and left a voice message which was never returned. A couple of days later, I made another call to the hotel manager and left another voice message which was never returned. I have sent two complaints via email to Holiday Inn Guest Relations and have had no response from the hotel manager. You would think in this economy that Holiday Inn would be more responsive, especially to a Priority Club Rewards, Gold member.
I have ceased doing business with Holiday inn and now stay at Marriott-owned properties and have been very happy with their hotels and guest servcies and rewards program.

Room Tip: Don't stay here. If you have a problem, they don;t care.
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  • Stayed December 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Wayne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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372 reviews from our community

Traveller rating
    100
    147
    64
    38
    23
See reviews for
132
127
12
32
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Massachusetts
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 14 February 2012

My husband and I did a one night getaway to walk around Newport. We only live an hour away. Hotel was very clean. We used a priority reward night, and got room 347 - last room down the hallway on 3rd floor. (hotel has only 3 floors). Was a very large room, with a microwave, fridge, hotplate , dishes, etc. Bed was comfy. Only issue we had was lack of hot water ,and we told them about it as we were checking out-and they said they would check their boilers right away.

Pool was under renovation, but was average hotel size, indoor pool. Continental breakfast was decent for continental, as it had make your own pancakes, eggs, and bacon, with the normal things like bagels, toast, cereal.

Location is great -about 2 miles straight to Newport shops and restaurants. Would definately recommend this hotel. Chili's is in the same parking lot, and restaurants and stores all very close by.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sandy823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 22 January 2012

We have stayed twice at this Holiday Inn. The rooms are clean and the beds are comfortable. The first time we were in a standard, which is like any other hotel room- with a microwave and fridge. The second time was an executive room. In addition to the bed, it had a sofa, coffee table, microwave and fridge. They have "soft and "firm" pillow choice.
The pool is indoor, as is the jacuzzi. They are renovating now, installing new carpets in the hallway. I'm not sure what other updates they are doing.
The breakfast is nice. They have the automatic pancake maker, cinammon buns, yogurt,cold cereal,toast,bagels, muffins hard boiled eggs, juice-as well as coffee, tea and hot cocoa.

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank naps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hadley, Massachusetts
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 December 2011

THis hotel is very centrally located to Newport RI. It's super clean, helpful staff and will stay there again in a heartbeat! we had a problem with our DVD player & AMy from the front desk came up to trouble shoot at 10 pm. It was un-fixable, so she ran downstairs and got us a new one! Their buffet breakfast is awesome! they actually have a machine that makes pnacakes for you!!! loves our stay there!

  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kmori2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massachusetts
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 9 December 2011

Nice hotel, had a jacuzzi room which was great after a day of walking around Newport....they have a Chilis in the parking lot, the only drawback was that the walls were very thin and you can hear people above you walking around....overall a nice place to stay.

Room Tip: Jacuzzi rooms are great, but they are on the 1st floor, but you have to trade off having people abov...
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  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank celtics323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Middletown / Newport

Property: Holiday Inn Express Middletown / Newport
Address: 855 West Main Road, Middletown, RI 02842
Phone Number:
Region: United States > Rhode Island > Middletown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 17 Hotels in Middletown
Price range (per night): $103 - $403
Hotel Class:2.5 star — Holiday Inn Express Middletown / Newport 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
Located just minutes from downtown Newport, Beaches, The Newport Mansions and so much more; Holiday Inn Express Middletown is the perfect retreat from a long day of adventures and exploration. ... more   less 
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Also Known As:
Holiday Inn Express Middletown / Newport Hotel Middletown

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