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Holiday Inn Express Middletown / Newport
Ranked #9 of 18 Hotels in Middletown
Reviewed 17 February 2012

I had a billing discrepancy with this hotel. I was quoted one price for two rooms just before Christmas and was charged a much higher price upon checkout. I was told the manager would have to look at my confirmation quote, but the manager was not available. A day later I made a call to the hotel and left a voice message which was never returned. A couple of days later, I made another call to the hotel manager and left another voice message which was never returned. I have sent two complaints via email to Holiday Inn Guest Relations and have had no response from the hotel manager. You would think in this economy that Holiday Inn would be more responsive, especially to a Priority Club Rewards, Gold member.
I have ceased doing business with Holiday inn and now stay at Marriott-owned properties and have been very happy with their hotels and guest servcies and rewards program.

Room Tip: Don't stay here. If you have a problem, they don;t care.
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  • Stayed: December 2011, travelled with family
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4  Thank Wayne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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287 - 291 of 406 reviews

Reviewed 14 February 2012

My husband and I did a one night getaway to walk around Newport. We only live an hour away. Hotel was very clean. We used a priority reward night, and got room 347 - last room down the hallway on 3rd floor. (hotel has only 3 floors). Was a very large room, with a microwave, fridge, hotplate , dishes, etc. Bed was comfy. Only issue we had was lack of hot water ,and we told them about it as we were checking out-and they said they would check their boilers right away.

Pool was under renovation, but was average hotel size, indoor pool. Continental breakfast was decent for continental, as it had make your own pancakes, eggs, and bacon, with the normal things like bagels, toast, cereal.

Location is great -about 2 miles straight to Newport shops and restaurants. Would definately recommend this hotel. Chili's is in the same parking lot, and restaurants and stores all very close by.

  • Stayed: February 2012, travelled as a couple
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1  Thank Sandy823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2012

We have stayed twice at this Holiday Inn. The rooms are clean and the beds are comfortable. The first time we were in a standard, which is like any other hotel room- with a microwave and fridge. The second time was an executive room. In addition to the bed, it had a sofa, coffee table, microwave and fridge. They have "soft and "firm" pillow choice.
The pool is indoor, as is the jacuzzi. They are renovating now, installing new carpets in the hallway. I'm not sure what other updates they are doing.
The breakfast is nice. They have the automatic pancake maker, cinammon buns, yogurt,cold cereal,toast,bagels, muffins hard boiled eggs, juice-as well as coffee, tea and hot cocoa.

  • Stayed: January 2012, travelled with family
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Thank naps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2011

THis hotel is very centrally located to Newport RI. It's super clean, helpful staff and will stay there again in a heartbeat! we had a problem with our DVD player & AMy from the front desk came up to trouble shoot at 10 pm. It was un-fixable, so she ran downstairs and got us a new one! Their buffet breakfast is awesome! they actually have a machine that makes pnacakes for you!!! loves our stay there!

  • Stayed: December 2011, travelled with friends
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1  Thank kmori2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2011

Nice hotel, had a jacuzzi room which was great after a day of walking around Newport....they have a Chilis in the parking lot, the only drawback was that the walls were very thin and you can hear people above you walking around....overall a nice place to stay.

Room Tip: Jacuzzi rooms are great, but they are on the 1st floor, but you have to trade off having people abov...
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  • Stayed: November 2011, travelled as a couple
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Thank celtics323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Middletown / Newport

Address: 855 W Main Rd, Middletown, RI 02842-6351
Phone Number:
Region: United States > Rhode Island > Middletown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 18 Hotels in Middletown
Price Range: $112 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Middletown / Newport 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
Located just minutes from downtown Newport, Beaches, The Newport Mansions and so much more; Holiday Inn Express Middletown is the perfect retreat from a long day of adventures and exploration. ... more   less 
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Also Known As:
Holiday Inn Express Middletown / Newport Hotel Middletown

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