I had a billing discrepancy with this hotel. I was quoted one price for two rooms just before Christmas and was charged a much higher price upon checkout. I was told the manager would have to look at my confirmation quote, but the manager was not available. A day later I made a call to the hotel and left a voice message which was never returned. A couple of days later, I made another call to the hotel manager and left another voice message which was never returned. I have sent two complaints via email to Holiday Inn Guest Relations and have had no response from the hotel manager. You would think in this economy that Holiday Inn would be more responsive, especially to a Priority Club Rewards, Gold member.
I have ceased doing business with Holiday inn and now stay at Marriott-owned properties and have been very happy with their hotels and guest servcies and rewards program.
- Official Description (provided by the hotel):
- Located just minutes from downtown Newport, Beaches, The Newport Mansions and so much more; Holiday Inn Express Middletown is the perfect retreat from a long day of adventures and exploration. ... more less
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- Also Known As:
- Holiday Inn Express Middletown / Newport Hotel Middletown